Open to opportunities

Ann-Mari Liebenberg

@ann-mariliebenberg

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Insurance Claims Specialist who delivers calm, accurate support and confident claim resolutions.

New Zealand

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What I'm looking for

I’m looking for a role where I can support customers with empathy while keeping records accurate and confidential. I want a team that values calm problem-solving, clear communication, and continuous improvement in service delivery.

I’m an Insurance Claims Specialist focused on coordinated, solution-focussed customer support. At The Warehouse Group, I acted as a liaison between insurance providers and retail customers—managing high volumes of inbound and outbound calls, processing secure payments, and maintaining confidential claim data.

Alongside claims work, I’ve built strong client- and detail-driven experience: I independently handled bookings and hygiene standards as a Certified Teeth Whitening Practitioner, created basic social media content to support an approachable brand, and managed sensitive donor information as a Data Entry Contractor using CRM workflows. I bring emotional intelligence, discretion, and strong organisation—whether supporting families in childcare or streamlining reporting and records across spreadsheets.

Experience

Work history, roles, and key accomplishments

Insurance Claims Specialist

The Warehouse Group

Jul 2023 - Apr 2025 (1 year 9 months)

Coordinated insurance claims between providers and retail customers, including product replacements and service delivery, while managing high volumes of inbound and outbound calls. Processed secure payments and confidential claim data, maintained detailed case records, and provided calm, solution-focused support to resolve client issues.

Insurance Claims Management Customer Service Case Management Inbound Calls Outbound Calling

Teeth Whitening Practitioner

Rejuven8 Cosmetic Teeth Whitening

Jan 2020 - Jun 2023 (3 years 5 months)

Delivered non-invasive cosmetic teeth whitening treatments while maintaining high standards of hygiene and customer care. Managed bookings and client communication independently and created social media content to support a consistent, approachable brand presence.

Cosmetic Teeth Whitening Hygiene Management Customer Care Appointment Scheduling Client Communication Administrative Support Social Media Content Creation

Early Childhood Reliever

Fantails Childcare

Dec 2021 - Dec 2022 (1 year)

Provided early childhood care for up to 38 children aged 10 months to 4 years in a busy childcare centre, supporting routines alongside qualified teachers. Administered meals and medications (including anaphylaxis support), maintained a safe and nurturing environment, and communicated daily with parents about needs and developmental milestones.

Childcare Infant Support Meal And Medication Administration Anaphylaxis Support Safe Environment Maintenance Team Collaboration