Inês Sofia

I'm currently providing freelance technical support and data services for international corporate clients, handling multilingual chat and email queries in English, Spanish, and Portuguese. I resolve Tier 1 connectivity, VPN, network, and access issues through clear written communication.

At Albufeira Sol Hotel, I supported global clients and internal departments by managing software systems, digital databases, operational communications, and high-pressure customer issues. I brought hospitality-grade customer experience standards to retention, documentation, and fast independent problem-solving.

I've also managed social media remotely for SI Domestic Services, creating pages, publishing company content, and developing growth strategies across platforms.

I combine advanced Excel skills—including Pivot Tables and VLOOKUP—with strong documentation habits, ticket triage, and asynchronous collaboration. I'm available for dedicated part-time remote work during GMT morning hours.