Inês Lapas
@inslapas
I keep real estate and hospitality operations organized, efficient, and client-focused.
PortugalWhat I'm looking for
At DME Real Estate, I manage property listings, client registration, lead triage, transaction records, contracts, and daily correspondence using eGo Real Estate ERP and CRM platforms. I also create marketing collateral in Canva and Adobe Photoshop and update website content through the eGo Real Estate CMS.
Across real estate, hotel reception, and event operations, I’ve supported clients, coordinated schedules and logistics, resolved issues, and kept front-office and back-office workflows running smoothly. I enjoy finding practical, efficient ways to organize work and support my team.
Experience
Work history, roles, and key accomplishments
Administrative Assistant & Coordinator
DME Real Estate
Jan 2021 - Present (5 years 7 months)
Executed property listings, client registration, lead triage, and transaction recording using eGo Real Estate ERP and CRM platforms. Created promotional materials with Canva and Adobe Photoshop, and managed website content via CMS.
Receptionist
Hotel Apolo
Jan 2013 - Dec 2016 (3 years 11 months)
Managed check-in and check-out procedures, provided personalized guest assistance, and handled reservations and correspondence. Coordinated housekeeping staff and resolved front-desk issues.
Event Organization
Mundialito Sports Center
Mar 2009 - Apr 2012 (3 years 1 month)
Managed information desk and handled client inquiries and complaint resolution. Acted as liaison between event directors, coaches, and staff, and resolved operational issues.
Education
Degrees, certifications, and relevant coursework
Global XXi
Professional Training, Hotel Reception and Hospitality
2015 - 2016
Completed professional training in Hotel Reception and Hospitality.
Inovinter
Professional Training, Relational Marketing
2013 - 2013
Completed professional training in Relational Marketing.
IEFP
Professional Training, Career Transition and Professional Development
Completed professional training in Career Transition and Professional Development.
E. Secundária da Portela
High School Diploma, Socioeconomic Sciences
2004 - 2007
Earned a High School Diploma in Socioeconomic Sciences.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
Skills
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