Innocent Maweu
@innocentmaweu
Detail-oriented virtual assistant and customer support professional.
KenyaWhat I'm looking for
I am a detail-oriented Virtual Assistant and Customer Support professional with experience providing remote administrative support, CRM management, social media assistance, and quality assurance for global teams. I have a proven track record of managing email and calendar workflows, maintaining databases with high accuracy, and supporting marketing and customer success operations.
In my recent roles I audited customer interactions to uphold quality standards, coached agents to improve service delivery, and produced performance reports. I bring strong organization, reliable remote collaboration skills, and a customer-centric approach to streamline operations and improve client satisfaction.
Experience
Work history, roles, and key accomplishments
Quality Assurance Officer
Calltronix Ltd
Jun 2025 - Present (1 year)
Audited customer service interactions for quality compliance, provided coaching to improve service delivery, and analyzed performance data to produce operational reports.
Provided remote administrative and operational support to marketing and customer success teams, managing email, calendars, CRM maintenance, and social media scheduling to improve team efficiency.
Customer Service Executive
Calltronix Ltd
Dec 2024 - Jun 2025 (6 months)
Delivered customer support via chat, email, and phone, handling inquiries and complaints while maintaining accurate CRM records to ensure timely resolution.
Data Annotator
Impact Outsourcing
Aug 2024 - Oct 2024 (2 months)
Labeled and verified datasets for AI model training in a remote, part-time capacity, ensuring high accuracy and consistency in annotations.
Education
Degrees, certifications, and relevant coursework
Alison
Diploma, Supply Chain & Logistics Management
Completed a Diploma in Supply Chain & Logistics Management through Alison focusing on foundational supply chain concepts and logistics practices.
Nairobi Industrial Institute
Certificate, Computer Applications
Completed a Certificate in Computer Packages covering common office software and computer applications.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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