Ingee Appolon

Managed guest reservations, room assignments, and VIP requests while monitoring room availability to maximize occupancy. Reviewed invoices for discrepancies, resolved billing disputes, and maintained confidentiality in line with privacy regulations.

Supported client transactions and account management while building hands-on knowledge of banking products and services. Applied industry best practices and regulatory requirements to help maintain smooth operations and strong client service.

Coordinated overnight check-in and served as the primary point of contact for guest inquiries to resolve issues and maintain satisfaction. Performed nightly financial reconciliations using SynXis Central Reservation System and completed check-in procedures for up to 120 guests per shift.

Analyzed and organized business-day reports for the morning while ensuring accurate financial records. Used Sabre for account reconciliation, prepared reviewed financial reports (room rate, revenue, adjustments), and checked in 200+ guests per shift.

Maintained clean and orderly guest rooms, public spaces, and laundry facilities according to established standards. Managed cleaning supply inventory, coordinated tasks with supervisors, and participated in training on safety protocols and customer service.

Oversaw nightly operations for a 100+ room property, ensuring smooth guest experience and efficient management of facilities. Used HotelKey for accounting and guest management, processing 100+ transactions nightly and reconciling up to $2,200 in discrepancies to keep accounts balanced.

Completed the Year Up United Certificate program in Banking and Customer Success, including coursework in data entry, banking customer service, and education on banking products and solutions.

Completed coursework in art history and anthropology at Saint Cloud State University from 2016 to 2018.

Completed coursework in art history and anthropology, including data analysis and studio art.