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Tiffany Foster Bradley

@tiffanyfosterbradley

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Hospitality and customer service professional skilled in Hilton front desk, night audit, and guest engagement.

United States

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What I'm looking for

Seeking a remote Hilton Customer Care or Guest Engagement position where I can resolve guest concerns, manage high-volume calls, process reservations, and support billing/financial reconciliation through strong communication.

I’m a hospitality and customer service professional with experience in Hilton front desk operations, night audit, guest relations, reservations, and remote customer support. I’m known for resolving guest concerns quickly and professionally while maintaining Hilton brand standards in fast-paced environments.

At Hilton Grand Vacations, I handled check-in, check-out, reservation support operations, and high-volume phone calls. I processed payments, deposits, refunds, and guest folios, completed nightly audit procedures, reconciled daily financial transactions, and prepared nightly operational and financial reports for hotel management.

I also bring strong accounting support through QuickBooks Desktop experience, including accounts payable/receivable and vendor communication to resolve billing discrepancies. From my remote customer support role, I handled billing inquiries, account research, payment processing, and maintained accurate documentation and compliance while working across multiple systems.

Experience

Work history, roles, and key accomplishments

Executive Assistant & Accounting

Vacayzen

Apr 2025 - Jun 2025 (2 months)

Supported accounting and administrative operations by processing accounts payable and receivable in QuickBooks Desktop. Reconciled bank and credit card accounts, resolved vendor billing discrepancies, and assisted with financial reporting workflows.

Quickbooks Accounts Payable Accounts Receivable Bank Reconciliation Administrative Support Financial Reporting Data Entry

Night Auditor / Front Desk

Hilton Grand Vacations

Apr 2024 - Apr 2025 (1 year)

Provided Hilton brand-compliant front desk and night audit support, handling check-in/out, reservation assistance, and guest request fulfillment. Resolved guest concerns, processed payments/refunds, and completed nightly financial reconciliations and operational reporting.

Front Desk Operations Night Audit Guest Relations Reservation Management Payment Processing Financial Reconciliations Operational Reporting Conflict Resolution

Medical Billing & Coding

Westland

Jan 2017 - Jan 2022 (5 years)

Performed medical billing and coding for patient accounts using ICD-9 and ICD-10 standards. Processed claims, denials, and appeals, resolved billing discrepancies through detailed research using Cerner and Epic, and maintained compliant documentation of account activity.

Medical Billing Medical Coding ICD 9 ICD 10 Claims Processing Denials Appeals Cerner Epic Systems Patient Provider Communication

Customer Service & Accounting Support

Arise Virtual Solutions

Oct 2013 - Dec 2016 (3 years 2 months)

Delivered remote customer support via phone, chat, and email, assisting with billing inquiries, payment processing, and account research. Maintained accurate documentation while using multiple systems and QuickBooks Desktop for invoicing and financial tracking.

Remote Customer Service Customer Support Billing Payment Processing Quickbooks Invoicing

Customer Service / Accounting

Arise Virtual Solutions

Oct 2013 - Dec 2016 (3 years 2 months)

Delivered high-volume customer support and handled billing inquiries, payment processing, and account reconciliation. Used multiple systems and QuickBooks Desktop to process invoices, post payments, review account activity, resolve payment discrepancies, and document interactions to meet quality and compliance standards.

Customer Support Payment Posting Account Reconciliation Invoice Processing Quickbooks Billing Data Entry

Quality Assurance Specialist

Starting Over Recovery Program

Feb 2003 - Sep 2013 (10 years 7 months)

Oversaw quality assurance and compliance for healthcare services and programs, maintaining detailed documentation. Managed referrals and coordinated with external agencies while also handling accounts payable, accounts receivable, and monthly reconciliations.

Quality Assurance Compliance Documentation Accounts Payable Accounts Receivable Accounts Reconciliation Referral Coordination Administrative Support