Open to opportunities

Infant Vanadhi

@infantvanadhi

Message

I streamline operations, resolve customer issues, and deliver reliable service experiences.

India

Message

What I'm looking for

I'm looking for an operations-focused role where I can improve workflows, solve customer and process issues, collaborate across teams, and use clear, empathetic communication to create meaningful service experiences.

I've supported end-to-end operations at Ditto Insurance, coordinating with cross-functional teams to resolve customer queries and improve service delivery.

Previously at Guide House India Pvt Ltd, I handled account reviews, reconciliations, report generation, claims follow-ups, and payment-related issues while maintaining HIPAA-compliant documentation.

I'm drawn to meaningful conversations and clear communication, bringing empathy, active listening, storytelling, and process-focused problem-solving to every interaction.

Experience

Work history, roles, and key accomplishments

Operations Associate

Ditto Insurance

Nov 2024 - Aug 2025 (9 months)

Managed day-to-day operations and supported end-to-end workflow to ensure smooth service delivery. Coordinated with cross-functional teams to resolve customer queries and operational issues efficiently.

Operations Management Workflow Coordination Customer Service Problem Solving Process Improvement Data Integrity Compliance

Operations Associate

Guide House India Pvt Ltd

Handled day-to-day operational tasks including account reviews, reconciliations, and report generation. Investigated and resolved account discrepancies and communicated with clients to resolve issues.

Account Reconciliation Report Generation Client Communication Claims Processing HIPAA compliance Documentation