Open to opportunities

Ines Santos

@inessantos

Message

Dynamic business manager with expertise in training and HR solutions.

Portugal

Message

What I'm looking for

I am seeking a role that fosters growth, creativity, and collaboration within a dynamic team.

As a Business Manager at Until The End, Lda, I have honed my skills in curriculum development and training facilitation, designing programs that enhance skills mastery and engagement. My ability to adapt training content to meet evolving business needs has been pivotal in driving learning effectiveness and stakeholder satisfaction.

My previous experience as a Restaurant Manager at Monte Rei Resort and Golf Club allowed me to lead operations while ensuring exceptional customer service and team performance. I have a strong background in HR, focusing on talent acquisition, employee relations, and performance management, which has equipped me with the tools to foster positive workplace environments and enhance organizational productivity.

With a solid foundation in graphic design and digital marketing, I am adept at utilizing creative strategies to support business goals. I am passionate about continuous learning and development, and I strive to leverage my diverse skill set to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Business Manager

Current

Until The End, Lda

Feb 2023 - Present (2 years 3 months)

As a Business Manager, I developed and delivered training programs, engaged stakeholders, and analyzed data to enhance learning solutions across multiple companies. I also managed HR functions including talent acquisition and employee relations, ensuring compliance and fostering a positive workplace culture.

Training Development Stakeholder Engagement Data Analysis HR Management Talent Acquisition Employee Relations Program Management Compliance Performance Management

Restaurant Manager

Monte Rei Resort e Golf Club

Nov 2022 - Feb 2023 (3 months)

Managed daily restaurant operations, ensuring high-quality customer service and compliance with health regulations. Oversaw staffing, inventory, and implemented marketing strategies to enhance profitability and guest satisfaction.

Customer Service Marketing Strategy Compliance Team Leadership Cost Control Scheduling Training

Call Center Agent

Vodafone Portugal

Dec 2021 - Nov 2022 (11 months)

Provided exceptional customer support through various channels, addressing inquiries and resolving issues. Maintained documentation of interactions and participated in continuous improvement initiatives to enhance service delivery.

Customer Support Documentation Quality Assurance CRM Systems Problem Solving Training

Medical Administrative Assistant

Alba Center Laser

Sep 2015 - Dec 2016 (1 year 3 months)

Supported healthcare professionals by managing scheduling, records, and billing. Facilitated communication between patients and staff while ensuring confidentiality and professionalism.

Scheduling Records Management Billing Confidentiality Administrative Support Team Collaboration

Education

Degrees, certifications, and relevant coursework

Google

Professional Certificate, User Experience Design

2024 -

Pursuing the Google UX Design Professional Certificate to enhance skills in user experience design.

Google

Professional Certificate, IT Automation

2024 -

Currently enrolled in the Google IT Automation with Python Professional Certificate program to develop programming and automation skills.

Google

Professional Certificate, Digital Marketing

2023 - 2023

Completed the Foundations of Digital Marketing and E-Commerce course to gain insights into digital marketing strategies and e-commerce practices.

FLAG

Graphic Designer, Graphic Design

2018 - 2020

Grade: 19

Formação em Design, Criatividade e Comunicação. Proficiency in Adobe Creative Suite including Photoshop, Illustrator, and InDesign. Gained skills in typography, layout design, color theory, visual communication, web design, illustration, digital imaging, vector graphics, storyboarding, motion graphics, UI/UX design, and basic HTML/CSS.