At Dreams Madeira, World of Hyatt, I designed HR processes, internal policies, and legal templates from the ground up. I led recruitment for the resort’s pre-opening phase, and the opening year had a 12.6% turnover rate.
I managed HR KPIs and budgetary reporting using advanced Excel, and supported employee relations, internal communications, and leadership coaching. At Reid’s Palace, A Belmond Hotel, I supported compliance and coordinated staff development, performance feedback, and annual appraisals.
I also administered HRIS operations, payroll data, and workforce analysis. I use HR systems including ADP, Sage, Primavera, Factorial, Talent Toolbox, and EOS, as well as Power Query for dashboards, data migration, and staff expenditure analysis.
