Open to opportunities

Indya Jackson

@indyajackson1

Customer service professional with 10+ years of experience providing exceptional support, communication, and administrative assistance.

United States

Message

What I'm looking for

I am seeking a full-time remote position where i can use my customer service, administrative, and communication skills. I am looking for a company that values teamwork, growth, and work-life balance. I enjoy helping customers, solving problems, staying organized, and learning new skills while providing exceptional service.

I am a dedicated professional with over 10 years of experience in customer service, hospitality, administrative support, and caregiving. My background includes serving as a host and server at Olive Garden, providing compassionate in-home care, and supporting office operations through administrative and volunteer roles. I have developed strong communication, organization, multitasking, and problem-solving skills while working in fast-paced environments. I take pride in creating positive customer experiences, handling responsibilities with professionalism, and working effectively managing schedules, answering phones, assisting customers, and maintaining organized workspaces. I am currently seeking a remote opportunity where I can apply my customer service, administrative, and communication skills while continuing to grow professionally. I am dependable, eager to learn, and committed to delivering high-quality work.

Experience

Work history, roles, and key accomplishments

Current

Home Care Aide

Current

Addus Homecare

Nov 2023 - Present (2 years 8 months)

Assists clients with personal care and provides occasional household support including cleaning, laundry, and meal preparation. Transports clients to appointments and daily errands.

Personal Care Laundry Transportation Errands

Current

Waitress

Current

Olive Garden

Apr 2017 - Present (9 years 3 months)

Provides guest service by taking food and beverage orders and delivering items in a timely manner. Supports seating/host duties and assists with reservations, complaints, and team coordination.

Customer Service Hosting Reservations Complaint Resolution Teamwork

Waitress

Steak 'n Shake

Aug 2014 - Apr 2017 (2 years 8 months)

Greets and seats guests, takes orders, and refills beverages throughout the meal. Delivers orders promptly, clears tables, and supports guest billing and teamwork.

Customer Service Beverage Refills Table Clearing Teamwork

Volunteer

Curastat Healthcare / Accountable Healthcare Staffing

Feb 2011 - Apr 2014 (3 years 2 months)

Supported healthcare staffing through reorganization efforts and executive assistance. Managed incoming information requests and helped coordinate staff meals by ordering breakfast and lunch.

Reorganization Support Executive Support Information Requests Staff Coordination

Leasing Office Assistant

City of Phoenix Summer Youth Employment Program

Jul 2013 - Aug 2013 (1 month)

Intern leasing office assistant supporting property viewing and lease activity. Completed administrative tasks such as faxing, copying, filing, and answering phones, and assisted with on-site mini-mart customer service and housekeeping support.

Customer Accompaniment For Property Tours Administrative Support Fax Copying Filing Answer Phones Cash Handling

Volunteer

ACCA – Phoenix

Feb 2009 - Jul 2010 (1 year 5 months)

Provided volunteer support with administrative organization and supply sourcing. Assisted with golf tournament registration, photography, event activities, and helped set up and operate meal service lines during training classes.

Golf Tournament Registration Photography Breakfast And Lunch Service Support

Education

Degrees, certifications, and relevant coursework

South Mountain High School

General education / Culinary Arts (coursework)

2009 - 2013

Activities and societies: Desktop Publishing Workshop; Culinary Arts Level 1 & 2; Yearbook Club (Editor); Business and Computers

Completed high school coursework including Desktop Publishing and Culinary Arts (Level 1 and 2). Participated as editor in the Yearbook Club and studied Business and Computers.