@indrasharma
Client retention leader at Mercer who retained $132M in Health & Benefits revenue through renewal and pricing strategies.
IndiaAt Mercer, I owned retention outcomes for 106 Health & Benefits accounts, retaining $132M in revenue and delivering 83% portfolio retention across high-risk renewals. I designed ROI-based pricing strategies that delivered $10M in price uplift.
Before Mercer, I delivered insurance analytics and SQL-based reporting for global B2B clients at Genpact, supporting pricing and renewal decisions. I also worked on instrumentation and control documentation at Mitsubishi Heavy Industries.
Work history, roles, and key accomplishments
Owned client retention for 106 Health & Benefits accounts, retaining $132M revenue and achieving 83% portfolio retention. Delivered $10M price uplift through value-based pricing strategies and improved margins by 10%.
Jun 2012 - Mar 2020 (7 years 9 months)
Delivered insurance analytics and SQL-based reporting for global B2B clients, supporting pricing, portfolio optimization, and renewal decision-making. Produced executive dashboards analyzing sales performance and market share trends.
Feb 2012 - Jun 2012 (4 months)
Standardized instrumentation and control design documentation for large-scale power plant projects. Developed I&C logic design sheets and converted legacy documentation into standardized formats.
Degrees, certifications, and relevant coursework
MBA, Information Systems
MBA in Information Systems from Edith Cowan University, Australia, completed in 2012.
Bachelor of Science, Computer Applications
Bachelor of Science in Computer Applications from Kanpur University, completed in 2009.
Software and tools used professionally
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