ravinder Sunkya
@ravindersunkya
Experienced customer and seller support specialist focused on timely issue resolution.
IndiaWhat I'm looking for
I am an experienced customer and seller support professional with hands-on experience at Amazon, Cognizant, Wipro, and Qconnect, helping resolve escalations and maintain account compliance. I specialize in inbound support across email, phone and chat, content moderation, and process documentation.
At Amazon I managed seller partner contacts and escalations to ensure operational standards and prompt resolutions; at Cognizant I moderated large volumes of user content using moderation tools and maintained quality assurance records. Previously, I supported US clients with number porting and emergency services at Wipro and handled retail customer service and inventory tasks at Qconnect.
I bring strong communication, attention to detail, time management, and teamwork skills, plus experience in data analysis and reporting processes. I am seeking remote customer- or client-support roles where I can apply my problem-solving and relationship-management strengths.
Experience
Work history, roles, and key accomplishments
Managed inbound contacts via email, phone, and chat for seller partners, resolving issues and handling escalations to ensure account compliance and prompt resolutions.
Reviewed user-generated content for compliance with community guidelines, flagged inappropriate material, and maintained records for quality assurance while reporting content trends.
Managed AT&T number porting and emergency 911 services for US clients, handled night-shift escalations, and streamlined documentation processes to improve workflow efficiency.
Senior Process Associate
Qconnect
Jul 2018 - Oct 2019 (1 year 3 months)
Assisted customers with product inquiries and service requests, processed transactions accurately, managed inventory tasks, and collaborated with team members to resolve customer complaints.
Education
Degrees, certifications, and relevant coursework
Sarojini Naidu Vanitha Maha Vidyalayam
Bachelor of Commerce, Commerce
2016 - 2019
Completed a Bachelor of Commerce with specialization in CA-related subjects, focusing on commerce fundamentals and accounting practices.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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