Open to opportunities

Mukul Muradaya

@mukulmuradaya

Message

I am a detail-oriented commerce graduate skilled in data entry, CRM, and administrative support.

India

Message

What I'm looking for

I'm seeking roles that leverage my commerce background and computer skills—data entry, accounting/back-office, or administrative/technical support—in a collaborative team with opportunities to learn, contribute, and grow.

I am a commerce graduate with a strong foundation in MS Office and practical experience in customer care and CRM tools.

At Teleperformance I managed inbound and outbound calls (International), resolved customer issues with professionalism and efficiency, and maintained accurate records of customer interactions using CRM tools.

I excel at data entry and accuracy, voice processes (inbound & outbound), digital communication (email, chat), claim processing support, and sales/up-selling; I am a quick learner, detail-oriented, and focused on problem-solving.

I am looking for roles that apply my commerce background and computer skills—such as data entry, accounting support, back-office operations, or administrative/technical support—where I can contribute, learn, and grow in a collaborative team environment.

Experience

Work history, roles, and key accomplishments

Customer Care Executive

Teleperformance

Apr 2019 - Sep 2019 (5 months)

Managed international inbound and outbound customer calls, resolved customer issues using CRM tools, and met daily targets to ensure customer satisfaction.

CRM Data Entry MS Office Digital Communication Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Career College Bhopal

Bachelor of Commerce, Commerce (Computers)

2017 - 2020

Grade: 67.3%

Activities and societies: Basic Computer Applications (MS Office, Excel, PowerPoint)

Completed Bachelor of Commerce (Computers) from Career College Bhopal in 2017–2020 with a 67.3% score. Coursework included basic computer applications such as MS Office, Excel, and PowerPoint.