Open to opportunities

Charissa Mills

@charissamills

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Dedicated healthcare management professional with HR and patient services experience.

United States

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What I'm looking for

I am looking for a role that allows me to enhance patient care while optimizing operational efficiency in a supportive healthcare environment.

As a healthcare management graduate, I have cultivated a diverse skill set through my professional experiences in various roles within the healthcare sector. My journey began as an HR Clerk at Bishop Gadsden Episcopal Retirement Community, where I maintained employee files and assisted in benefits orientation, ensuring compliance with Residents Rights and HIPAA regulations.

My passion for patient care led me to Myeyedr, where I served as both an Optometric Technician and Patient Services Coordinator. In these roles, I honed my ability to consult with patients, manage appointment flows, and educate them on insurance options. I take pride in delivering exceptional service and building strong relationships with patients, which I continued to develop as a Patient Services Coordinator at Eyecarecenter, overseeing record management for over 1000 patients.

Most recently, I transitioned to a Remote Office Manager role at NWCBS, where I created a comprehensive library of standard operating procedures to enhance team efficiency. I thrive in dynamic environments and am committed to optimizing processes while maintaining a focus on patient and employee satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Remote Office Manager

Current

NWCBS

May 2023 - Present (3 years 1 month)

Created a library of 50+ standard operating procedures, FAQs, and best practices on a centralized online hub to optimize team efficiency. Tracked and processed expense claims. Conducted job site meetings with clients to ensure successful project completion.

Standard Operating Procedures Client Management Project Coordination Correspondence Management Database Management Microsoft Office Google Suite Office Administration

Patient Services Coordinator

Eyecarecenter

Sep 2022 - Present (3 years 9 months)

Embraced and executed a positive patient experience to build relationships with all patients while delivering great service and support. Answered phones (both external and internal) and double-checked insurance authorizations to ensure completion and build accurate flow sheets. Checked out patients and collected correct payments according to procedures, oversaw record management for over 1000 pati

Customer Service Insurance Authorization Records Management Patient Care Coordination

Optometric Technician/Medical Assistant

Myeyedr

May 2021 - Present (5 years 1 month)

Consulted with patients, accurately documented existing conditions and complaints, and charted medical history to prep for Optometrist exam. Maintained a smooth flow of patients to the doctor and additional office staff throughout appointments. Conducted contact lens training for applicable patients and other preliminary testing.

Consultation Medical History Documentation Optometry Pretest Equipment Contact Lens Training Patient Care Clinical Support

Patient Services Coordinator

Myeyedr

May 2021 - Present (5 years 1 month)

Became a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments. Assisted in appointment confirmations and patient outreach in partnership with Doctor availability. Managed multiple phone lines, greeted patients and walk-ins, scheduled appointments, and assisted office staff duties as needed.

Insurance Verification Patient Education Appointment Management Multi Line Phone Systems Customer Service Billing Payment Processing Patient Check In Check Out

HR Clerk

Bishop Gadsden Episcopal Retirement Community

Sep 2020 - Present (5 years 9 months)

Maintained employee files in Bamboo HR, Docuware, and MatrixCare. Assisted with the preparation of material for benefits orientation, annual open enrollment, and other functions/awards. Performed all responsibilities with adherence to Residents Rights and HIPAA.

BambooHR Docuware MatrixCare HIPAA)Employee Relations Benefits Administration HR Policies Data Entry Compliance Record keeping HIPAA

Education

Degrees, certifications, and relevant coursework

Newberry College

Bachelor of Science, Healthcare Management

2016 - 2020

Completed a Bachelor of Science with a focus on Healthcare Management. Also pursued a minor in Business Administration, gaining foundational knowledge in business principles.