Nobi Hossain
@nobihossain
I am a Technical Support Specialist delivering cloud IT support, automation, and high first-call resolution.
What I'm looking for
I am a Technical Support Specialist with over four years of remote IT support experience, troubleshooting network and system issues across hybrid and cloud environments. I consistently resolve 95% of issues within SLA and achieve a 90% first-call resolution, while automating tasks with Python and PowerShell to save 15 hours weekly and improve system efficiency by 20%.
I have administered user directories, configured SSO/MFA and email administration for 300+ users, deployed virtual machines improving performance by 30% and ensuring 99.9% availability, and managed 100+ weekly support tickets using tools like Jira, Zendesk, and ServiceNow. As a part-time IT lecturer and certified network/cybersecurity professional, I prioritize clear communication, mentoring, and continual learning to deliver customer-focused IT operations and measurable service improvements.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
ITAdOn IT Solutions
Jan 2022 - Present (3 years 7 months)
Provided remote IT support and administered user directories and hybrid identity for 300+ users, achieving 95% SLA compliance and a 90% first-call resolution rate. Automated tasks with Python and PowerShell, saving 15 hours weekly and improving system efficiency by 20%.
Information Technology Lecturer
ITJobPrep
Apr 2024 - Apr 2025 (1 year)
Developed and taught IT support courses with hands-on labs, assessments, and mentorship to improve student readiness for technical support roles. Updated curriculum to reflect current industry certifications and tools.
Technical Support Analyst
ITAdOn IT Solutions
Feb 2021 - Dec 2021 (10 months)
Managed 100+ weekly support tickets using Jira and Zendesk, and provided end-user support for email, OS, hardware, and network issues while assisting with VM deployments and endpoint management to reduce setup time by 25%.
Education
Degrees, certifications, and relevant coursework
Daffodil International University
Bachelor of Science, Computer Science and Engineering
Bachelor of Science in Computer Science and Engineering from Daffodil International University, completed in June 2021.
Availability
Location
Authorized to work in
Job categories
Skills
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