Open to opportunities

Safiul Bashar Chowdhury

@safiulbasharchowdhury

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I am a Software Support Engineer specializing in VPN support, PHP backend, and systems troubleshooting.

Bangladesh

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What I'm looking for

I seek a technical role combining customer-facing support and backend systems work, with opportunities for growth, cross-team collaboration, and ownership of product reliability.

I am a dynamic Software Support Engineer specializing in VPN products and PHP backend systems. I combine technical troubleshooting with clear customer communication to deliver secure, reliable solutions.

I earned a Master of Science in Computer Science with Cum Laude honors and a BSc in Computer Science and Engineering from AIUB. During an internship at Intelle-Hub I developed PHP (Laravel) web applications and gained hands-on experience with MySQL and Bootstrap.

Since March 2022 I have been a Software Support Engineer at Kolpolok Limited supporting Symlex VPN, troubleshooting network and server issues, configuring setups, and optimizing service performance. I also handle server load balancing, iOS/Android debugging, and cross-functional collaboration to improve product quality.

I hold Zendesk, Atlassian Agile, and Microsoft cybersecurity certifications that reinforce my customer-service, agile, and security knowledge. I seek roles where I can solve complex problems, mentor others, and help scale secure, high-availability services.

Experience

Work history, roles, and key accomplishments

PHP Backend Developer

Intelle-Hub Inc.

Sep 2017 - Dec 2017 (3 months)

Built backend features in Laravel and MySQL during an internship, improving application stability and contributing to server load balancing, QA, and mobile application debugging.

PHP (Laravel)MySQL Python Web Application Development Load Balancing Quality Assurance