PMPiyush Mishra
@impiyush
Customer support executive with international experience and strong communication skills.
IndiaWhat I'm looking for
I am a results-driven Customer Support Executive with hands-on experience managing international clients across the USA, UK, Canada, Australia and New Zealand via voice, video and chat. I pair a technical mindset from my ongoing B.Tech in Electrical Engineering with practical service skills to deliver fast query resolution and high customer satisfaction.
In my roles I guided clients on product trends, boosted sales, and ensured 100% customer satisfaction through strong follow-ups and relationship-building. I have proven experience working late-night and rotational shifts and consistently delivering high performance under pressure.
I have also contributed to quality assurance and process improvements in a hallmarking environment and produced engaging content as a content writer. I am fluent in English, Hindi and Gujarati and seek to bring empathy, problem-solving and operational discipline to a growth-oriented customer service role.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
G3+ Fashions
Aug 2024 - Nov 2025 (1 year 3 months)
Managed international customers (USA, UK, Canada, Australia, New Zealand) via voice, video and chat, driving sales and achieving 100% customer satisfaction through fast resolutions and strong follow-ups during late-night shifts.
Quality Control Associate
The National Centre For Hallmarking
Oct 2023 - Aug 2024 (10 months)
Performed quality assurance on gold artifacts from multiple brands, implemented quality checkpoints and process improvements that reduced production errors and improved operational efficiency.
Content Writer
Content Impact / K2 Help Law
Dec 2023 - Feb 2024 (2 months)
Wrote high-quality articles simplifying legal concepts for K2 Help Law, increasing audience engagement across platforms during a short-term contract.
Education
Degrees, certifications, and relevant coursework
Dr S & SS Ghandhy Government Engineering College
Bachelor of Technology, Electrical Engineering
2023 -
Currently pursuing B.Tech in Electrical Engineering while working in professional roles, demonstrating multitasking and time-management skills.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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