Open to opportunities

Imelda Basco

@imeldabasco

Admin Virtual Assistant specializing in organized workflows, email/calendar management, and responsive customer support.

Philippines

Message

What I'm looking for

I’m looking for a remote role where I can keep operations organized—owning email and calendar workflows, handling inquiries with care, preparing clear reports, and improving team coordination with tools like Gmail and Slack.

I’m an Admin Virtual Assistant focused on making workflows organized and efficient. I’ve been trained in Email and Calendar Management, Data Entry, Research, Customer Support, Document Preparation, and File Management.

As an Email Support Assistant, I respond to inquiries and help solve customer issues via Gmail, while preparing daily reports. I also use Slack to coordinate with team members and the founder.

Beyond support work, I bring strong communication and documentation skills from my experience as a Documentation Assistant and an Online English Tutor. My additional certifications round out my toolkit—covering Trello, Microsoft Office, Google Workspace, Canva graphic design and video editing, and lead generation using Google Sheets and data tools.

Experience

Work history, roles, and key accomplishments

Current

Email Support Assistant

Current

PlaylistGrow

Jan 2026 - Present (4 months)

Responded to customer inquiries and helped resolve issues via Gmail, and prepared daily reports. Coordinated with team members and the founder using Slack.

Gmail Email Support Customer Support Slack Google Workspace Data Entry document preparation

Current

Online English Tutor

Current

My English City

Jun 2019 - Present (6 years 11 months)

Scheduled and conducted online English lessons using internet telephony and platforms such as Skype, Google Calendar, Google Meet, and Google Chat. Managed student communications and used Google Workspace tools (Docs, Slides, Sheets) to prepare lesson materials and records for learners in South Korea, China, and Taiwan.

English tutoring Scheduling Google Calendar Google Meet Skype Google Docs Google Slides Google Sheets

Documentation Assistant

Laguna Properties Holdings, Inc.

Aug 2003 - Jun 2004 (10 months)

Performed data entry for client documents (e.g., Contract to Sale and Down payment Reservation of Agreement) for house and lot acquisition processing. Organized client files and conducted fieldwork to update client status.

Data Entry document preparation File Management Organizational Skills Microsoft Word Microsoft Excel Attention To Detail Fieldwork

Education

Degrees, certifications, and relevant coursework

My English City

Online English Tutoring, English Language Teaching

2019 -

Served as an online English tutor, scheduling and conducting lessons using internet/voice and video tools. Coordinated communications with students from South Korea, China, and Taiwan.