Open to opportunities

Imauni Clinkscales

@imauniclinkscales

Message

Customer Relations Specialist delivering empathetic, accurate support through high-volume inbound call expertise.

United States

Message

What I'm looking for

I’m looking to grow in a role where I can support customers through high-volume inquiries, use CRM/EMR tools to maintain accurate documentation, and resolve issues with empathy, confidentiality, and compliance—while learning from a collaborative team.

I’m a customer relations professional specializing in high-volume inbound call handling and resolving customer inquiries with clarity and care. I actively listen to understand needs, then provide accurate information while maintaining confidentiality and compliance.

In my current role, I access cardholder accounts to support questions about payments and benefits deposited by state or federal agencies. I process transactions through web-based applications, complete research requests, and document outcomes with precision in EMR and CRM systems.

I’m known for strong attention to detail, adaptability in fast-paced environments, and problem-solving that leads to workable solutions. When issues are complex, I escalate them appropriately to ensure fast, effective resolution.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations Specialist

Current

TCC Innovative Solutions

Oct 2022 - Present (3 years 9 months)

Manage high-volume inbound calls, providing clear information about customer transactions, account status, and benefits/payment deposits. Process transactions via web-based applications, maintain accurate electronic documentation in EMR/CRM systems, and escalate complex issues as needed while ensuring confidentiality and compliance.