Imaobong Nkine
@imaobongnkine
Customer-focused professional with experience in teaching and service.
NigeriaWhat I'm looking for
I am a dedicated customer care professional with a B.Sc in Marine Biology and a background in teaching and verification roles. I combine strong communication and human relations skills with a commitment to transparency and integrity.
I have practical laboratory internship experience from the Ministry of Environment and Mineral Resources and have taught biology during my NYSC, developing mentorship and curriculum strategies for learners. I transitioned into verification work at Victory Empowerment Microfinance Bank, conducting interviews, document checks and field visits.
Since 2022 I have worked as a Customer Care Representative at Glory Technology (MTN Nigeria), focusing on customer satisfaction, SIM registration, product marketing and converting sales through calls and outreach. I prioritize problem solving, accountability and effective delegation in fast-paced environments.
I am adaptable, able to work with little or no supervision, and driven to contribute to a dynamic organization that values smart work and team growth.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Glory Technology
Jan 2022 - Present (4 years)
Provide customer support and drive product adoption through calls and marketing; handle SIM registration and resolve complaints to maintain high customer satisfaction.
Verification Officer
Victory Empowerment Microfinance Bank
Jan 2021 - Dec 2021 (11 months)
Conducted client interviews, document verification and field visits to support decision-making and delivered independent audit vouching and verification services.
Biology Teacher
Government Technical College
Jan 2019 - Dec 2019 (11 months)
Taught biology, mentored and counseled students, developed research-based learning strategies and supported students' intellectual and social development during NYSC.
Intern (Laboratory)
Ministry of Environment and Mineral Resources
Jan 2017 - Dec 2017 (11 months)
Performed sample collection and laboratory testing on organic and inorganic materials, maintained lab equipment and supported senior officers in pollution and waste management analyses.
Education
Degrees, certifications, and relevant coursework
MPMTN Nigeria (training programme)
Certificate, Customer Service Training
2023 - 2023
Completed a customer service / how-may-I-serve-you training programme with MTN Nigeria in 2023.
AUAkwa Ibom State University
Bachelor of Science, Marine Biology
Graduated with a Bachelor of Science in Marine Biology from Akwa Ibom State University in 2019.
Okat Senior School
Senior School Certificate, Secondary Education
Completed secondary education at Okat Senior School, obtaining senior school completion in 2013.
St. Paul’s Group School Ekim
First School Leaving Certificate, Primary Education
Completed First School Leaving Certificate at St. Paul’s Group School Ekim in 2004.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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