Open to opportunities

Abdulrasheed Khafilat Abimbola

@abdulrasheedkhafilat

Message

Dedicated professional with experience in teaching and customer service.

Nigeria

Message

What I'm looking for

I seek a role that allows me to leverage my teaching and customer service skills while contributing to organizational growth.

I am a passionate educator and customer service professional with a strong background in biology and quality assurance. I graduated with a BSc in Biology from Tai Solarin University of Education, where I honed my skills in crafting effective learning plans and delivering engaging lessons to students. My teaching experience at Golden Gait Model College allowed me to develop my communication and interpersonal skills, ensuring that I could meet the diverse needs of my students.

Currently, I am working as a Contact Center Agent at Access Bank PLC, where I excel in identifying customer needs and providing effective solutions. My role requires a high level of empathy and problem-solving skills, which I have cultivated through my previous experiences in sales and quality assurance at Berger Paints Nigeria PLC. I am committed to continuous learning and contributing positively to any organization I am part of.

Experience

Work history, roles, and key accomplishments

Current

Contact Center Agent

Current

Access Bank PLC

Jan 2023 - Present (2 years 4 months)

Identified customer needs, resolved complaints, and provided product information. Logged interactions in CRM and utilized various applications to enhance customer service.

Customer Service CRM Software Problem Solving Communication Skills Empathy

Assistant Quality Assurance Scientist

Berger Paints Nigeria PLC

Jan 2022 - Jan 2023 (1 year)

Checked paint standards, calculated specific gravity and viscosity, and ensured quality control of raw materials. Gained experience in quality assurance processes.

Quality Assurance Data Analysis Quality Control

Biology Teacher

Golden Gait Model College

Jun 2021 - Jul 2021 (1 month)

Crafted effective learning plans for Biology, utilized instructional materials, and collaborated with colleagues to meet curriculum goals. Provided support for students needing extra guidance.

Curriculum Development Instructional Design Team Collaboration

Sales Representative

God’s Own

Dec 2020 - Jan 2021 (1 month)

Responsible for daily sales accounting, calculating remaining stock, and collecting payments from customers. Developed strong organizational and customer service skills.

Sales Customer Service Payments

Education

Degrees, certifications, and relevant coursework

Tai Solarin University Of Education

Bachelor of Science (Education), Biology Education

2018 - 2022

Grade: Second Class Honours Division

Studied for a Bachelor of Science in Education with a focus on Biology, achieving Second Class Honours Division. The program included comprehensive training in educational methodologies and biological sciences.