Imani Miller
@imanimiller
Experienced professional with 7 years in diverse roles.
What I'm looking for
With over seven years of experience across various roles, I have developed a strong foundation in customer service, communication, and administrative support. My career has been marked by a commitment to excellence in virtual collaboration and problem-solving, consistently exceeding performance metrics in remote environments.
Currently, I serve as a Medical Assistant at Greenbelt Surgery Center, where I assist healthcare providers during patient examinations and procedures. My role involves maintaining a clean and organized environment, accurately recording patient information, and facilitating communication between patients and healthcare professionals. I also have experience as a Lead Teacher, where I led classroom activities and curriculum development, ensuring alignment with state standards while fostering a nurturing learning environment.
My previous positions, including Supervisor at Kmart and Remote Customer Service Representative at Amazon, have equipped me with the skills to manage teams effectively, resolve customer inquiries, and enhance operational efficiency. I am passionate about utilizing technology to optimize workflow and enhance productivity, and I am eager to bring my expertise to a remote position that values innovation and collaboration.
Experience
Work history, roles, and key accomplishments
Medical Assistant
Greenbelt Surgery Center
Jan 2025 - Present (4 months)
Assisted healthcare providers during patient examinations and procedures, ensuring efficient patient care. Managed patient records, facilitated communication, and coordinated scheduling to optimize clinic workflow.
Lead Teacher
Heaven Sent Early Learning Center
Mar 2023 - Nov 2024 (1 year 8 months)
Led classroom activities and curriculum development for early childhood education. Managed a team of assistant teachers and collaborated with parents to promote student engagement and learning.
Customer Service Representative
Amazon
Jan 2020 - Nov 2022 (2 years 10 months)
Provided exceptional customer service by addressing inquiries and resolving issues through various channels. Collaborated with teams to maintain high customer satisfaction and exceeded performance metrics.
Teacher
Worldview Learning Center
Jun 2017 - Dec 2020 (3 years 6 months)
Developed and implemented engaging lesson plans while fostering a positive classroom environment. Assessed student progress and collaborated with colleagues and parents to support student development.
Supervisor
Kmart
Jun 2017 - Jul 2018 (1 year 1 month)
Supervised daily operations and managed a team of sales associates. Ensured efficient workflow and resolved customer inquiries, contributing to a positive shopping experience.
Education
Degrees, certifications, and relevant coursework
Fortis College Landover
Certification, Medical Assistance
2024 -
Certification program focused on training medical assistants to provide support in healthcare settings, including patient care and administrative tasks.
Gwynn Park High School
Diploma, General Studies
2013 - 2017
Completed high school education with a focus on general studies, preparing for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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