ILilona lona
@ilonalona
Sociable sales manager with strong customer communication skills.
PortugalWhat I'm looking for
I am a sociable and purposeful individual currently based in Porto, Portugal. With a strong background in sales and customer service, I excel in creating positive experiences for clients. My experience as a sales manager has equipped me with the ability to sell any product effectively, leveraging my excellent communication skills to build lasting relationships with customers.
In addition to my sales expertise, I have three years of experience in modeling, participating in fashion shows and photo sessions. My work as a spa therapist has further enhanced my understanding of client needs, ensuring that I can provide exceptional service that encourages repeat visits. I am passionate about delivering quality service and thrive in environments where I can interact with diverse clientele.
Experience
Work history, roles, and key accomplishments
Call Center Specialist
Sitel
Feb 2023 - Present (2 years 4 months)
Delivered customer service for Airbnb inquiries, ensuring client satisfaction and efficient resolution of issues. Operated as a call center specialist, handling diverse customer needs.
KOTelephone Sales Consultant
Kontaktikeskus OÜ
Nov 2021 - Present (3 years 7 months)
Engaged in telephone sales and provided customer service on Facebook, effectively managing client communications. Successfully drove sales and maintained strong customer relationships.
Customer Service Representative
Teleperformance
Nov 2022 - Present (2 years 7 months)
Provided dedicated customer service support through Facebook, addressing inquiries and resolving issues efficiently. Ensured timely and accurate responses to customer concerns.
Spa Therapist
WASA SPA
May 2022 - Present (3 years 1 month)
Performed various spa treatments including manicure, pedicure with massage, scrubs, masks, and special rituals. Also handled eyebrow and eyelash tinting, ensuring client satisfaction.
SHSpa Therapist
Supeluse Hotell OÜ Hedon SPA & HOTEL
May 2021 - Present (4 years 1 month)
Delivered professional spa therapy services, ensuring client comfort and satisfaction within a hotel spa environment. Managed various spa treatments and maintained high service standards.
Spa Therapist
Ilusalong
Jan 2020 - Present (5 years 5 months)
Provided a range of beauty services including pedicure, manicure, brows, and lashes, focusing on customer satisfaction. Ensured high-quality service delivery and client retention.
Education
Degrees, certifications, and relevant coursework
PÄRnu Vene Gummaasium
Secondary education, General Studies
Completed secondary education at Pärnu Vene Gümnaasium.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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