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Mikaela Mateos

@mikaelamateos

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Hospitality and wellness leader driving guest experience, revenue growth, and team development.

Portugal

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What I'm looking for

I seek a guest-centric role in wellness or hospitality where I can lead service innovation, develop teams, and drive retention and revenue while collaborating with local partners.

I am a hospitality and wellness professional with hands-on spa management and front-desk leadership experience across luxury and high-volume operations. I led spa openings and supported executive wellness direction, focusing on client satisfaction, staff development, and operational consistency.

My background includes designing personalized wellness programs, coordinating visiting practitioners, and optimizing online shop and visual communications to boost engagement and revenue. I have achieved measurable outcomes in guest retention, service innovation, and performance insights while working with award-winning properties.

I bring adaptability, emotional intelligence, and a collaborative mindset, complemented by training in hotel and butler services and certifications in Adobe InDesign and Illustrator. I seek roles where I can contribute to guest-centric innovation, team growth, and strategic partnerships.

Experience

Work history, roles, and key accomplishments

Spa Manager Assistant

Torel Quinta da Vacaria

Aug 2024 - Aug 2025 (1 year)

Supervised spa operations during pre-opening and opening, improved client satisfaction and staff development, and designed personalized wellness programs that increased retention and revenue opportunities.

Client Relations Staff Training Protel PMS Wellsys Partnerships

Executive Director Assistant of Wellness

Six Senses Douro Valley

Jul 2021 - Jul 2024 (3 years)

Supported strategic planning and daily wellness operations, coordinated visiting practitioners and programs, and optimized data collection and online shop performance to enhance service quality and client engagement.

Client Engagement Data Analysis Opera PMS Booker Program Coordination

Administration & Marketing Agent

Baci D'Angelo Catering & Events

Oct 2020 - Jun 2021 (8 months)

Attracted new B2B event business, coordinated deliveries and billing, and created digital marketing content and online shop setups to increase bookings and client satisfaction.

Event Coordination B2B Sales Digital Marketing Content Creation Billing Competitor Analysis

Front Desk Receptionist

Weflating

Jul 2019 - Jan 2020 (6 months)

Handled check-ins, guest calls, housekeeping coordination and apartment supervision to ensure timely arrivals and resolve guest requests, contributing to revenue growth and operational reliability.

Bookipro PMS Guest Relations Revenue Growth Problem Solving Night Shift Management

Pier & Airport Agent

Intercruises Shoreside & Port Services

Mar 2017 - Dec 2019 (2 years 9 months)

Served as pier and airport agent handling check-ins, bellhop duties and passenger pick-up coordination, improving turnaround and customer service for cruise operations.

Bellhop Services Customer Service Logistics Coordination

Reservations & Front Desk Assistant

OD Barcelona

Feb 2019 - May 2019 (3 months)

Managed reservations, group bookings, check-ins and event assistance, preparing quotations and coordinating resources to support smooth operations and guest satisfaction.

Reserving event support Quotation Management Customer Service Organization

Education

Degrees, certifications, and relevant coursework

Heilbron Butler School

Certificate, Butler Services / Hospitality

2024 - 2024

Completed Hotel Butler Training to develop butler and personalized guest service skills.

Flag (Adobe certifications)

Certification, Graphic Design Tools

2023 - 2023

Completed Adobe InDesign and Adobe Illustrator certification courses.

CETT - University of Barcelona

Master of Arts, Hotel Management / Experience Management

2021 - 2022

Activities and societies: Collaborator in Publicitarios Implicados, Mirada and the 48H OPEN HOUSE BARCELONA

Completed a Master's in Hotel Management focusing on architecture of hotels, experience management and design; earned excellence in design and local guide work and completed a master's thesis.

CETT - University of Barcelona

Bachelor of Arts, Hospitality and Tourism Management

2017 - 2021

Grade: Academic honors

Activities and societies: Collaborator in community projects (Oberta-Gambia, Fundació Banc Dels Aliments); dancer and entertainer in events; involvement with Malkias Hotel Management

Graduated in Hospitality and Tourism Management with academic honors; coursework included hotel management, revenue management, operational marketing, guest management, and a degree thesis.