Mikaela Mateos
@mikaelamateos
Hospitality and wellness leader driving guest experience, revenue growth, and team development.
What I'm looking for
I am a hospitality and wellness professional with hands-on spa management and front-desk leadership experience across luxury and high-volume operations. I led spa openings and supported executive wellness direction, focusing on client satisfaction, staff development, and operational consistency.
My background includes designing personalized wellness programs, coordinating visiting practitioners, and optimizing online shop and visual communications to boost engagement and revenue. I have achieved measurable outcomes in guest retention, service innovation, and performance insights while working with award-winning properties.
I bring adaptability, emotional intelligence, and a collaborative mindset, complemented by training in hotel and butler services and certifications in Adobe InDesign and Illustrator. I seek roles where I can contribute to guest-centric innovation, team growth, and strategic partnerships.
Experience
Work history, roles, and key accomplishments
Spa Manager Assistant
Torel Quinta da Vacaria
Aug 2024 - Aug 2025 (1 year)
Supervised spa operations during pre-opening and opening, improved client satisfaction and staff development, and designed personalized wellness programs that increased retention and revenue opportunities.
Executive Director Assistant of Wellness
Six Senses Douro Valley
Jul 2021 - Jul 2024 (3 years)
Supported strategic planning and daily wellness operations, coordinated visiting practitioners and programs, and optimized data collection and online shop performance to enhance service quality and client engagement.
Administration & Marketing Agent
Baci D'Angelo Catering & Events
Oct 2020 - Jun 2021 (8 months)
Attracted new B2B event business, coordinated deliveries and billing, and created digital marketing content and online shop setups to increase bookings and client satisfaction.
Front Desk Receptionist
Weflating
Jul 2019 - Jan 2020 (6 months)
Handled check-ins, guest calls, housekeeping coordination and apartment supervision to ensure timely arrivals and resolve guest requests, contributing to revenue growth and operational reliability.
Pier & Airport Agent
Intercruises Shoreside & Port Services
Mar 2017 - Dec 2019 (2 years 9 months)
Served as pier and airport agent handling check-ins, bellhop duties and passenger pick-up coordination, improving turnaround and customer service for cruise operations.
Reservations & Front Desk Assistant
OD Barcelona
Feb 2019 - May 2019 (3 months)
Managed reservations, group bookings, check-ins and event assistance, preparing quotations and coordinating resources to support smooth operations and guest satisfaction.
Education
Degrees, certifications, and relevant coursework
Heilbron Butler School
Certificate, Butler Services / Hospitality
2024 - 2024
Completed Hotel Butler Training to develop butler and personalized guest service skills.
Flag (Adobe certifications)
Certification, Graphic Design Tools
2023 - 2023
Completed Adobe InDesign and Adobe Illustrator certification courses.
CETT - University of Barcelona
Master of Arts, Hotel Management / Experience Management
2021 - 2022
Activities and societies: Collaborator in Publicitarios Implicados, Mirada and the 48H OPEN HOUSE BARCELONA
Completed a Master's in Hotel Management focusing on architecture of hotels, experience management and design; earned excellence in design and local guide work and completed a master's thesis.
CETT - University of Barcelona
Bachelor of Arts, Hospitality and Tourism Management
2017 - 2021
Grade: Academic honors
Activities and societies: Collaborator in community projects (Oberta-Gambia, Fundació Banc Dels Aliments); dancer and entertainer in events; involvement with Malkias Hotel Management
Graduated in Hospitality and Tourism Management with academic honors; coursework included hotel management, revenue management, operational marketing, guest management, and a degree thesis.
CIDH and FONCE (course)
Course, Hotel Operations / Accessibility
Completed a course titled 'El futuro de los hoteles' covering accessibility and safety in hospitality contexts.
Wat Pho Thai Traditional Massage School
Certificate, Thai Massage
2023 - 2023
Completed Thai Massage training at Wat Pho, focusing on traditional Thai massage techniques.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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