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Ilona Jamounasingh

@ilona

Dynamic professional with experience in banking, real estate & psychology. Passionate about people, growth, and purpose-driven impact.

Mauritius

Message

What I'm looking for

I’m looking for a role that allows me to grow, explore my potential, and keep learning. I’m enthusiastic, curious, and adaptable, and I value environments that encourage growth, creativity, and meaningful contribution.

Motivated and multidisciplinary professional with over seven years of experience in banking and finance, complemented by expertise in real estate operations and psychology. My background includes managing high-value financial transactions, ensuring regulatory compliance, and providing strategic client support in both finance and property sectors.

Currently serving as an Admin & Sales Officer at Mauritius Sotheby’s International Realty, I combine financial insight with strong interpersonal and analytical skills to deliver exceptional service to local and international clients.

I hold a bachelor degree with 2nd class 1st honor in Economics, Banking & Finance (Hons) and am pursuing a Master’s in Psychology, driven by my passion for understanding human behavior and promoting mental well-being. I’m equally devoted to social work and community development, believing in growth through empathy, education, and meaningful impact.

I aim to leverage my diverse background in finance, real estate, and psychology within purpose-driven organizations that value both professional excellence and human connection.

Experience

Work history, roles, and key accomplishments

Current

Admin/Sales Officer

Current

Mauritius Sotheby's International Realty

Sep 2024 - Present (1 year 1 month)

Promote and market luxury real estate across Mauritius. Build lasting relationships with high-net-worth clients, advise on ROI and residency options, and manage the full sales process from enquiry to after-sales. Collaborate with developers and stay updated on market trends to ensure a seamless client experience.

Real Estate Customer Service Sales Administration CDD EDD KYC AML Processes Negotiation Client Relationships Team Collaboration Customer Empathy

Travel Consultant

Marine Travel Ltd

Dec 2023 - Feb 2024 (2 months)

Accurately prepared and issued invoices, including additional charges such as shipping. Resolved billing errors, maintained payment records, and prepared account statements. Collaborated with accountants and bookkeepers, audited customer records, and followed up on outstanding payments to ensure smooth financial operations.

Finance Numerical Abilities Auditing Invoicing

Network Engineering/CSS

Orange Business

May 2023 - Dec 2023 (7 months)

Designed, installed, and maintained network systems to optimize performance and security. Configured routers, switches, firewalls, and DNS/DHCP. Monitored and troubleshooted network issues, performed upgrades, and managed subcontractors. Ensured efficient operations while resolving technical issues and enhancing customer satisfaction.

Networking Network Engineering Network Management Configuration Troubleshooting system updates Server Installation And Maintenance

Mortgage Loan Officer

State Bank of Mauritius

May 2017 - May 2023 (6 years)

Processed and evaluated loan applications by assessing clients’ financial status, credit, and property details. Built relationships with real estate agents, developed referral networks, and identified new market opportunities. Collaborated with credit analysts and prepared reports on delinquent accounts to ensure compliance and informed lending decisions.

Financial And Analytical Skills CRM Loan Processing Data Analysis Mortgage Credit Assessment Risk Evaluation and Mitigation Strategies (REMS)Compliance Transaction Banking Cash Management CDD EDD KYC AML Processes Mortgage Processing

Telesales Agent

RHB Outsourcing

Aug 2016 - May 2017 (9 months)

Delivered exceptional customer service by educating clients on products, resolving issues, and maintaining accurate records. Managed high call volumes using automated systems, set up new accounts, and ensured service standards were met. Trained and supervised offshore telemarketers to enhance efficiency and customer satisfaction.

Guest Relation Officer

Alizee Resort Management

Mar 2016 - Aug 2016 (5 months)

Welcomed guests and managed check-in/check-out processes while providing personalized assistance and local recommendations. Collaborated with departments and event coordinators to ensure smooth operations. Supported and coached staff to enhance service quality, promote teamwork, and deliver exceptional guest experiences.