Ilaria Mazzilli

I’m a Customer Support Specialist trusted with complex and high-priority cases, where reliability and problem-solving directly impact customer satisfaction.

I handle inbound customer inquiries via phone, email, and chat, and I’m comfortable managing complaints and escalations to ensure timely resolution. I also maintain accurate CRM documentation and follow up on critical or complex issues through occasional outbound calls.

I mentor new team members and support performance through coaching and clear communication. I’ve been recognized for staying organized and effective when situations require quick, careful judgment.

Alongside customer support, I bring a Front-End Development background from a bootcamp and hands-on work, developing responsive interfaces and collaborating on UI/UX improvements. I’ve participated in code reviews, testing, and debugging to deliver clean, well-documented code.