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Ilam Deen

@ilamdeen

Customer Support Agent at Revolut (UK Market), resolving card and payment issues and escalating technical bugs through Jira.

Pakistan

Message

At Revolut (via Mindbridge), I handled card and payment operations for the UK market, resolving stuck, pending, and declined transactions as well as account top-up and card delivery issues. I raised Jira tickets to escalate complex technical problems to engineering teams.

At Al-Qamar Pharmacy, I audited medical sales and vendor billing, handled vendor settlements, and managed pharmaceutical inventory. Earlier, at Al-Qamar Distributor, I procured stock, maintained warehouse inventory, and coordinated outbound deliveries.

Experience

Work history, roles, and key accomplishments

Customer Support Agent - Card & Payment Operations

Revolut (via Mindbridge)

Sep 2025 - Jul 2026 (10 months)

Managed card operations and payment troubleshooting for Revolut (UK market), handling stuck, pending, and declined client card transactions. Resolved account top-up issues, tracked card deliveries, and raised Jira tickets for technical escalations.

Card Payment Operations British English Card Payments and Top Ups Declined and Pending Payments Jira Technical Escalations team guidance CRM and Ticketing Systems Microsoft Office Excel Word

Pharmacy & Operations Specialist

Al-Qamar Pharmacy

Aug 2020 - Feb 2021 (6 months)

Engaged with medical representatives to negotiate terms, purchase products, and settle vendor invoices. Audited daily medical sales transactions and vendor billing statements for financial accuracy.

Invoice Auditing Medical Representative Payment Handling Stock Ordering and Receiving Billing and Stock Systems Documentation Microsoft Office Excel Word

Purchase & Warehouse Specialist

Al-Qamar Distributor

Mar 2020 - Jun 2020 (3 months)

Managed purchase department tasks, procured pharmaceutical stock, and inspected incoming orders against supplier bills. Maintained warehouse inventory systems and coordinated outbound order logistics.

Stock Ordering and Receiving Warehouse Logistics Inventory Management Order Fulfilment Documentation Microsoft Office Excel Word