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Hassan User

@hassanuser

Detail-oriented Associate in Card Operations with strong analytical skills.

Pakistan

What I'm looking for

I seek a dynamic role that challenges my analytical skills and offers growth opportunities.

As an Associate in Card Operations at Mashreq Bank, I have honed my skills in credit card refunds and payments, utilizing various payment systems such as Prime 4 and ACI Universal Payments. My role involves meticulous batch preparation and adjustments, ensuring accuracy and efficiency in financial transactions. I thrive in high-pressure environments, demonstrating my ability to maintain composure while delivering results.

Previously, I served as a Customer Relationship Officer in Dubai, where I was responsible for reporting and presenting sales and financial data. My experience as a Financial Crime Analyst at Mindbridge equipped me with a robust understanding of AML processes and customer support, where I engaged with clients through various channels, including email and chat. I have a proven track record of training new staff and enhancing operational efficiency through quality assurance practices.

Experience

Work history, roles, and key accomplishments

MB
Current

Associate Card Operations

Mashreq Bank

Jul 2024 - Present (11 months)

Responsible for credit card refunds and payments, including manual refunds, MIS, batch preparation, and adjustments. Proficient in using various payment systems and tools.

M(

Financial Crime Analyst

Mindbridge Pvt. Ltd. (Revolut)

Feb 2021 - Nov 2022 (1 year 9 months)

Conducted AML investigations, KYC screenings, and customer support via email, voice, and chat. Collaborated with law enforcement for investigations.

Education

Degrees, certifications, and relevant coursework

University of the Punjab logoUP

University of the Punjab

Bachelor of Commerce, Commerce

2017 -

Grade: 55%

Completed a Bachelor's degree in Commerce with a focus on Accounts and Income Tax.

BE

Board of Intermediate and Secondary Education

Intermediate, Commerce

2008 -

Grade: 56%

Completed Intermediate/A-Level in Commerce with a focus on Accounts and Business.

BE

Board of Intermediate and Secondary Education

Matric, Science

2005 -

Grade: 45%

Completed Matriculation in Science.

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Hassan User - Associate Card Operations - Mashreq Bank | Himalayas