HUHassan User
@hassanuser
Detail-oriented Associate in Card Operations with strong analytical skills.
PakistanWhat I'm looking for
As an Associate in Card Operations at Mashreq Bank, I have honed my skills in credit card refunds and payments, utilizing various payment systems such as Prime 4 and ACI Universal Payments. My role involves meticulous batch preparation and adjustments, ensuring accuracy and efficiency in financial transactions. I thrive in high-pressure environments, demonstrating my ability to maintain composure while delivering results.
Previously, I served as a Customer Relationship Officer in Dubai, where I was responsible for reporting and presenting sales and financial data. My experience as a Financial Crime Analyst at Mindbridge equipped me with a robust understanding of AML processes and customer support, where I engaged with clients through various channels, including email and chat. I have a proven track record of training new staff and enhancing operational efficiency through quality assurance practices.
Experience
Work history, roles, and key accomplishments
Associate Card Operations
Mashreq Bank
Jul 2024 - Present (11 months)
Responsible for credit card refunds and payments, including manual refunds, MIS, batch preparation, and adjustments. Proficient in using various payment systems and tools.
Customer Relationship Officer
Mabeaat
Apr 2023 - Oct 2023 (6 months)
Managed credit card and personal loan services, focusing on sales reporting and financial presentations on a weekly basis.
Financial Crime Analyst
Mindbridge Pvt. Ltd. (Revolut)
Feb 2021 - Nov 2022 (1 year 9 months)
Conducted AML investigations, KYC screenings, and customer support via email, voice, and chat. Collaborated with law enforcement for investigations.
Customer Support Officer/Quality Assurance
IBEX (Western Union)
Apr 2020 - Jan 2021 (9 months)
Provided inbound customer support, troubleshooting issues related to accounts and transactions. Promoted to Quality Assurance officer after three months.
Customer Support Officer/Team Lead
Continental Car Hire
Apr 2019 - Apr 2020 (1 year)
Delivered technical support and resolved credit hire concerns. Promoted to Team Lead within three months for outstanding performance.
Education
Degrees, certifications, and relevant coursework
UPUniversity of the Punjab
Bachelor of Commerce, Commerce
2017 -
Grade: 55%
Completed a Bachelor's degree in Commerce with a focus on Accounts and Income Tax.
Board of Intermediate and Secondary Education
Intermediate, Commerce
2008 -
Grade: 56%
Completed Intermediate/A-Level in Commerce with a focus on Accounts and Business.
Board of Intermediate and Secondary Education
Matric, Science
2005 -
Grade: 45%
Completed Matriculation in Science.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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