ikram zina

𝒀𝒐𝒖𝒓 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓𝒔 𝒆𝒙𝒑𝒆𝒄𝒕 𝒇𝒂𝒔𝒕 𝒂𝒏𝒔𝒘𝒆𝒓𝒔 𝒂𝒏𝒅 𝒓𝒆𝒂𝒍 𝒔𝒐𝒍𝒖𝒕𝒊𝒐𝒏𝒔 — 𝑰 𝒎𝒂𝒌𝒆 𝒔𝒖𝒓𝒆 𝒕𝒉𝒆𝒚 𝒈𝒆𝒕 𝒃𝒐𝒕𝒉. I'm a Customer Support & Customer Success specialist with 6+ years of remote experience helping e-commerce, hospitality, and SaaS brands turn support tickets into loyal customers. 𝑾𝒉𝒂𝒕 𝑰 𝒉𝒂𝒏𝒅𝒍𝒆 𝒆𝒏𝒅-𝒕𝒐-𝒆𝒏𝒅: Orders, payments, refunds, and disputes — resolved accurately and fast. Booking changes, cancellations, and escalations across multiple platforms. Chat, email, and social media support with a 98% issue resolution rate. 50+ tickets managed daily using Zendesk, Gorgias, and Freshdesk. 𝑾𝒉𝒚 𝒄𝒍𝒊𝒆𝒏𝒕𝒔 𝒌𝒆𝒆𝒑 𝒄𝒐𝒎𝒊𝒏𝒈 𝒃𝒂𝒄𝒌: ✓ Fluent in English, French & Arabic — I reach more of your customers ✓ I work independently — no hand-holding or micromanagement needed ✓ I treat your brand reputation like it's my own ✓ Available for both ongoing contracts and peak-season surge support. Whether you're scaling a Shopify store, managing an Airbnb portfolio, or growing a SaaS product — I plug in fast and make an immediate impact. 𝑹𝒆𝒂𝒅𝒚 𝒕𝒐 𝒓𝒆𝒔𝒑𝒐𝒏𝒅 𝒘𝒊𝒕𝒉𝒊𝒏 𝒉𝒐𝒖𝒓𝒔, 𝒏𝒐𝒕 𝒅𝒂𝒚𝒔. 𝑳𝒆𝒕'𝒔 𝒈𝒆𝒕 𝒚𝒐𝒖𝒓 𝒔𝒖𝒑𝒑𝒐𝒓𝒕 𝒒𝒖𝒆𝒖𝒆 𝒖𝒏𝒅𝒆𝒓 𝒄𝒐𝒏𝒕𝒓𝒐𝒍.