
ike ulandari
@ikeulandari
Able to work independently, communicate professionally with customers and manage multiple tasks at the same time. Currently seeking a weekday work
What I'm looking for
Customer-focused professional with experience in customer service, appointment scheduling, phone and text communication, and client support. I currently work as a hair stylist and manage my own weekend clients, which has strengthened my communication, time management, organisation, and ability to work independently.
I am now looking for a remote weekday opportunity where I can use my customer service and communication skills. I am comfortable handling customer enquiries, replying to messages, answering calls, scheduling appointments, following up with clients, and providing friendly and professional support.
I am reliable, quick to learn, responsible, and comfortable working independently. I am open to remote customer service, customer support, chat support, appointment coordination, virtual assistant, and administrative roles.
Experience
Work history, roles, and key accomplishments
Scalp Consultant
Hair Life Welness Centre
Jan 2024 - Present (2 years 9 months)
Conducted in-depth consultations to assess scalp and hair conditions, recommended personalized treatment plans, and educated clients on scalp hygiene and lifestyle factors.
Customer Service
Hair Life Welness Centre
Jan 2023 - Jan 2024 (1 year)
Greeted clients warmly, managed bookings and appointments, provided service information, and handled inquiries and complaints with empathy.
Customer Service
Kuala Lumpur
Jan 2022 - Jan 2023 (1 year)
Assisted customers with questions and service information, scheduled and confirmed appointments, and managed changes and cancellations.
Barista & Bartender
Jao Tim
Jan 2020 - Jan 2021 (1 year)
Served food and drinks, made latte art and cocktails, and ensured customer satisfaction. Managed multiple tasks and communicated professionally with customers.
Education
Degrees, certifications, and relevant coursework
British Council
Certificate, English Language Education
2019 - 2020
Completed an English Language Education program from 2019 to 2020.
University of Gadjah Mada
Bachelor's Degree, International Relations
2017 - 2019
Studied International Relations from 2017 to 2019.
Mas Alkautsar Alakbar
High School Diploma, Science
2014 - 2017
Completed secondary education with a focus on Science from 2014 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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