Looking for a job

Mayelsha Kantha rau

@mayelshakantharau

Customer Service Assistant at Klassy Space, handling customer inquiries, appointments, and records across phone, email, and chat.

Malaysia

Message

What I'm looking for

I'm seeking a customer service or customer support position where I can contribute my communication skills, problem-solving abilities, and customer-focused experience.

At Klassy Space, I helped customers resolve issues and responded to inquiries by phone, email, and online chat. I also scheduled appointments and maintained customer records.

At M&K Cosmetics Company, I supported cosmetic product research and development, assisted with ingredient research and laboratory processes, and responded to customer inquiries through WhatsApp and email.

At Poshmedispa, I consulted clients about skincare concerns and recommended facial treatments and products. I also assisted with social media content for spa promotions.

At Lovepotion.co, I managed Instagram and Facebook pages, created content, and planned marketing strategies. I also shared styling advice and responded to customer comments and messages.

Experience

Work history, roles, and key accomplishments

Intern

M&K Cosmetics Company

Dec 2022 - Feb 2023 (2 months)

Supported research and development for cosmetic product formulation, assisted with ingredient research and laboratory processes, and responded to customer inquiries via WhatsApp and email.

R&D Ingredient Research Laboratory Procedures Client Communication WhatsApp Email

Intern

Poshmedispa

Sep 2022 - Nov 2022 (2 months)

Consulted clients on skincare concerns, recommended facial treatments and products, assisted with social media content creation, and maintained positive customer experiences.

Customer Consultation Skincare Social Media Content Creation Product Recommendations Customer Service

Customer Service Assistant

Klassy Space

Aug 2020 - Aug 2022 (2 years)

Resolved customer issues professionally, responded to inquiries across phone, email, and online chat, scheduled appointments, and maintained accurate customer records.

Customer Service Phone Support Email Support Online Chat Support Appointment Scheduling Record keeping Multitasking

Social Media Manager

Lovepotion.co

Jul 2019 - Jul 2020 (1 year)

Managed Instagram and Facebook pages, planned content, engaged with followers, created social media content, and provided styling tips and fashion advice to customers online.

Social Media Management Instagram Facebook Content Creation Marketing Strategy Customer Engagement Fashion Advice