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Ikenna Nwankpa

@ikennanwankpa

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Technical Lead specializing in Microsoft 365 and secure enterprise systems.

Nigeria

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What I'm looking for

I want to lead Microsoft 365 and secure enterprise systems, using automation for IT operations, and delivering stability through fast troubleshooting, identity management, and reliable backup/disaster recovery.

I’m a Technical Lead with deep experience implementing and managing Microsoft 365 solutions end to end, including Exchange on-premises and online, SharePoint, and OneDrive. I bring strong troubleshooting and problem-solving skills across enterprise and small business environments, and I’m driven by stability, excellence, and always offering practical solutions.

Most recently at Moove, I spearheaded development of an AI-driven IT Operations Agent, including custom API connectors to automate enterprise user offboarding. I also engineered identity federation across Google Workspace and JumpCloud (MDM/SSO) for a global workspace, eliminating provisioning gaps and resolving complex authentication failures for international subsidiaries. Alongside this, I managed enterprise identity and high-tier systems for 700+ distributed users and maintained a sub-1-hour critical incident resolution SLA.

Previously, as a Lead, Information Systems Admin at Kuda Bank, I managed cloud platforms and supported core infrastructure with monitoring, diagnostics, backup/DR, and desktop/help desk support—while producing technical documentation for planning upgrades. Earlier at Tek Experts, I led Microsoft 365 support by reviewing tickets and performing backend diagnosis and RCAs for Exchange, Outlook, and Office 365 issues, collaborating with SharePoint/Teams teams and handling escalations and recoveries.

Experience

Work history, roles, and key accomplishments

Current

IT Operations Engineer

Current

Moove

May 2025 - Present (1 year 2 months)

Spearheaded development of Moove’s AI-driven IT Operations Agent, including custom API connectors to automate enterprise user offboarding. Engineered identity federation across Google Workspace and JumpCloud and managed global systems administration, security baselines, endpoint compliance, and backup/disaster recovery validation.

Google Workspace JumpCloud SSO Incident Response Security Baselines Homebrew Packaging Scripts Endpoint Patching Cadence Disaster Recovery Recovery Validation Testing

Lead, Information Systems Admin

Kuda Bank

Sep 2020 - May 2025 (4 years 8 months)

Maintained and supported computer systems, network servers, virtualization integration, and automation. Managed cloud platforms (Google Workspace and AWS/Azure Active Directory), supported Avaya call center configuration, led desktop/help desk support, and implemented backup, disaster recovery, and failover procedures.

Computer Systems Administration Servers Cloud Platform Administration Google Workspace AWS Azure Active Directory Troubleshooting Backup Data Protection Disaster Recovery Desktop Support Help Desk Support

Microsoft 365 Support | Technical Lead

Tek Experts

Jun 2019 - Sep 2020 (1 year 3 months)

Led team case and ticket review and performed detailed troubleshooting for Microsoft products, including Exchange, Outlook, and Office 365. Served as a point of contact for clients, handled escalations, executed recoveries, and collaborated with Microsoft teams (including SharePoint and Teams) as needed.

Microsoft 365 Support Troubleshooting Log Analysis Outlook Office 365 Escalation Management Point Of Contact (POC) Support Recoveries SharePoint Teams

Cloud Systems Administrator

Ha-Shem Limited

Jan 2016 - Jan 2019 (3 years)

Planned Windows 10 deployments and supported Office 365 cloud solutions while designing and implementing security architectures for on-premises, cloud, and hybrid systems. Configured intrusion detection and firewalls, supported VPN and security controls, and delivered projects including AD Connect, Office 365 deployments, SCCM, Exchange migration, and Windows 10/MDT.