I&K Creations
@ikcreations
I troubleshoot Windows systems, manage user access, and deliver reliable IT support.
IndiaWhat I'm looking for
I support desktop environments at Fidelis Technology for Dr. Reddy’s, installing and troubleshooting Windows 10 and 11 systems.
I manage domain joins and un-joins, system upgrades, application issues, remote connectivity, and service tickets in line with SLAs.
I also monitor Veeam backups and restorations for GxP systems and configure MES applications, including user creation, resets, and disabling access.
Earlier, I coordinated reporting for TCS iON Authorized Skill Centers and built operations experience in records management, document review, reconciliation, and invoice processing.
Experience
Work history, roles, and key accomplishments
Desktop Support Engineer
Fidelis Technology Pvt Ltd
Jan 2024 - Apr 2026 (2 years 3 months)
Installed and troubleshot operating systems, managed domain joins, and upgraded computer systems. Handled tickets, monitored backups, and configured MES applications.
Operation Executive
Core Integra
May 2018 - Aug 2022 (4 years 3 months)
Acted as primary contact for TCS iON Authorized Skill Centers and maintained daily and weekly reports for the central team.
Process Associate
Samavedha IT Solutions
Jun 2016 - Aug 2017 (1 year 2 months)
Entered and reconciled direct bill statements using client agency CMR tools and maintained accurate records of time tracking and task management.
Processed FedEx invoices using client platforms, reviewed documents for accuracy, and maintained accurate records using shared drives and databases.
Education
Degrees, certifications, and relevant coursework
Baba Institute of Technology and Science
Bachelor of Technology, Information Technology
Grade: 55.08%
Bachelor of Technology in Information Technology with a percentage of 55.08%.
Margadarsi Junior College
Intermediate, MPC
Grade: 61.5%
Intermediate in MPC with a percentage of 61.5%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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