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Shiv Shakti Gupta

@shivshaktigupta

Senior process associate and system administrator troubleshooting Microsoft Windows desktop environments and supporting end users.

India

Message

What I'm looking for

I want to keep working on Windows desktop management and Desktop Transformation, supporting end users, troubleshooting issues, and following ITIL best practices—while building further in cybersecurity and IAM.

At Tata Consultancy Services, I provide technical support for Microsoft Windows Desktop Management, troubleshooting and resolving desktop-related issues while keeping systems stable through updates and maintained configurations.

I’ve also supported end users in Desktop Transformation efforts and documented issues and resolutions using ITIL best practices, and earlier I worked with Wipro Limited and customer support roles to resolve client problems and service or billing issues.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

Tata Consultancy Services

Nov 2022 - Present (3 years 9 months)

Provided technical support for Microsoft Windows Desktop Management, troubleshooting and resolving desktop-related issues. Worked with cross-functional teams to ensure system stability and assisted in Desktop Transformation efforts.

Desktop Management Troubleshooting System Monitoring ITIL Desktop Transformation

Senior Associate

Wipro Limited

Apr 2020 - Nov 2022 (2 years 7 months)

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Utilized advanced technical skills to troubleshoot client problems and implement solutions.

Customer Service Troubleshooting Problem Solving