Open to opportunities

Ijeoma Nwankpu

@ijeomanwankpu

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Customer Service Representative with over 5 years of experience.

Nigeria

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What I'm looking for

I am looking for a role in a dynamic team that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Service Representative with over 5 years of experience in providing exceptional customer support. My career has been marked by a proven track record of resolving inquiries, handling complaints, and ensuring customer satisfaction. I thrive in dynamic environments and am eager to contribute my skills to a customer-centric team.

In my current role as a Call Center Agent at NCC, I handle emergency calls with empathy and professionalism, ensuring swift responses and appropriate escalations. My previous experience as a Customer Support Specialist at Fablefund.com allowed me to assist customers with technical issues, contributing to the creation of an internal knowledge base that improved team efficiency. I am passionate about delivering high-quality service and continuously improving processes to enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

NCC (ECC)

Mar 2022 - Present (3 years 3 months)

As a Call Center Agent, I gathered critical information from callers during emergencies, handled inquiries with empathy, and ensured swift response by dispatching appropriate emergency services. My role involved providing emotional support and maintaining professionalism in high-pressure situations.

Customer Support Empathy Communication Problem Solving

Customer Support Specialist

Fablefund.com

Aug 2020 - Mar 2022 (1 year 7 months)

In my role as a Customer Support Specialist, I assisted customers with technical issues related to Fablefund software, conducted follow-ups to ensure resolution, and contributed to an internal knowledge base for team efficiency. I also participated in team meetings to discuss improvements.

Technical Support Team Collaboration Troubleshooting

Education

Degrees, certifications, and relevant coursework

AltSchool Africa

Diploma, Software Development

2022 - 2023

Currently pursuing a diploma in Software Development with a focus on Frontend Engineering, covering essential technologies and practices in web development.

University Of Nigeria, Nsukka

Bachelor of Arts, Mass Communication

2018 -

Completed a Bachelor of Arts in Mass Communication, gaining knowledge in media studies, communication theories, and practical skills in journalism and public relations.