Iheanacho Ogechi
@iheanachoogechi
Customer service representative skilled in accurate reporting, issue diagnosis, and ERP order processing.
NigeriaWhat I'm looking for
I am a customer service professional focused on precise reporting and efficient support, currently working as a Customer Service Representative at Golden Penny (Flour Mills of Nigeria). I leverage strong analytical skills and high-speed alphanumeric data entry to maintain accuracy in SKU selection, pricing, and delivery schedules.
I act as a central communication hub between distributors, sales representatives, and logistics, ensuring seamless delivery and resolving complaints by collaborating with Quality Assurance and Warehouse teams. I take pride in minimizing financial discrepancies through careful ERP use and attention to stock-tracking documentation.
I am completing a Bachelor of Accountancy (expected 2025) at Caleb University, and I am seeking opportunities where I can apply my adaptability, research abilities, and time-management strengths to improve customer experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Flour Mills of Nigeria
Oct 2024 - Present (1 year 8 months)
Processed high volumes of distributor orders with 100% accuracy in SKU selection, pricing, and delivery schedules; acted as primary liaison between distributors, sales, and logistics and de-escalated customer complaints by coordinating with QA and warehouse.
Education
Degrees, certifications, and relevant coursework
Caleb University
Bachelor of Accountancy, Accounting
Pursuing a Bachelor of Accountancy with a focus on accounting principles, expected completion in 2025.
Availability
Location
NigeriaAuthorized to work in
Job categories
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