KTKonstantin Tabaković
@konstantintabakovi
Dedicated software support professional passionate about solving technical challenges.
Bosnia and HerzegovinaWhat I'm looking for
I am a dedicated and resourceful software support professional with a strong passion for solving technical challenges and ensuring seamless user experiences. My journey in the tech industry has equipped me with a solid foundation in troubleshooting and diagnosing software issues, allowing me to thrive on providing timely and effective solutions to users. Currently, I am managing solar energy projects as a Project Manager, where I ensure alignment with client requirements and oversee resource management to enhance operational efficiency.
Throughout my career, I have held various roles that have honed my technical skills and customer service abilities. As a Software Support Specialist, I diagnosed and resolved complex software-related issues, utilizing SQL for database queries and performing extensive network troubleshooting. My commitment to customer satisfaction is reflected in my ability to communicate technical information clearly and effectively, ensuring users receive the support they need. I have also contributed to process improvements and knowledge base documentation, enhancing the overall user experience.
Experience
Work history, roles, and key accomplishments
Project Manager
JobEngine
Jan 2024 - Present (1 year 5 months)
Successfully manage solar energy projects from initiation to completion, ensuring alignment with client requirements, timelines, and budgets. Serve as the primary point of contact between clients, engineering teams, and vendors to facilitate effective communication and ensure project success.
CFR Software Support Specialist 3
NCR Voyix - M Plus
Aug 2023 - Mar 2024 (7 months)
Diagnosed and resolved software-related issues using remote access tools and SQL for database queries. Provided customer support through various channels while maintaining high satisfaction levels and created documentation to enhance user experience.
Cloud Support and Security
Kriska Transportation Group - RE Systems
Jul 2021 - Jun 2021 (-1 years 11 months)
Addressed and resolved a diverse range of technical issues while monitoring security alerts and educating users on security best practices to foster a proactive security culture.
Software Support Analyst - Tier 2
NCR Corporation - Trizma GS
Oct 2018 - Apr 2021 (2 years 6 months)
Responded to escalated technical issues, providing in-depth troubleshooting and collaborating with first-level support teams to ensure seamless information transfer and issue resolution.
English Tutor
Bibo Global Opportunity
Aug 2018 - Sep 2018 (1 month)
Conducted one-on-one and group English language sessions, developing personalized lesson plans and utilizing various teaching methods to enhance language skills.
Call Center Operator
m:tel - Telekom Srpske
Jul 2018 - Oct 2018 (3 months)
Handled a high volume of inbound calls, addressing customer inquiries and providing solutions while utilizing call center software to document interactions.
Education
Degrees, certifications, and relevant coursework
Panevropski Univerzitet Apeiron
Bachelor's degree, Physical Therapy
2020 - 2023
International Open Academy
TEFL Certificate, English Language
2020 - 2020
IT Academy Banja Luka
Certificated JavaScript Programmer, Programming
2019 - 2020
Gimnazija Banja Luka
IT Technician, Information Technology
2013 - 2017
Tech stack
Software and tools used professionally
Availability
Location
Bosnia and HerzegovinaAuthorized to work in
Job categories
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