Open to opportunities

Igor Savotskin

@igorsavotskin

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CRM and platform operations specialist driving data quality, automation, and reliable delivery.

United Kingdom

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What I'm looking for

I seek roles where I can own CRM/platform operations, improve data quality and governance, drive automation, and partner cross-functionally to scale reliable delivery.

I am a CRM and platform operations specialist with 10+ years' experience in SaaS operations, CRM workflows, customer enablement, and data quality, supporting 500+ global projects on an AI insights platform.

I turn ambiguous requests and messy operational inputs into structured, repeatable systems — owning intake, QA, governance, source libraries, Boolean query design and human-in-the-loop AI pipelines to improve platform adoption and delivery reliability.

I partner cross-functionally with product, engineering and strategy teams, onboarding users, maintaining documentation, and driving stakeholder-aligned outcomes through automation, clear workflows and a test-and-learn mindset.

Experience

Work history, roles, and key accomplishments

Online Sources & Platform Ops Specialist

Discover.ai

Dec 2020 - Nov 2025 (4 years 11 months)

Owned end-to-end platform intake and delivery for a B2B AI insights SaaS, supporting 500+ global projects and improving data quality and workflow reliability across multi-market programmes.

CRM Operations Data Quality Workflow Automation Source Library Management

Retail Marketing Co-ordinator

The Maiyet Collective

Feb 2019 - Dec 2020 (1 year 10 months)

Coordinated pop-up retail operations and manual CRM capture, maintaining accurate customer profiles and supporting VIP follow-ups to drive retention across high-volume short-term events.

Customer Profiling Retail Operations Event Coordination Customer Retention Cross Functional Communication VIP Management

Brand Ambassador / Sales Associate

Saint Laurent

Apr 2013 - Jan 2019 (5 years 9 months)

Managed high-value client relationships and clienteling efforts, generating up to £80,000 monthly and increasing units-per-transaction through personalised outreach and after-sales follow-up.

Clienteling CRM Sales Customer Retention Upselling KPI Tracking Relationship Management

Education

Degrees, certifications, and relevant coursework

London Metropolitan University

Bachelor of Arts (Hons), Advertising, Marketing Communications & PR

2015 - 2018

Completed BA (Hons) in Advertising, Marketing Communications & PR with a dissertation on enterprise e-procurement and CRM systems using SPSS analysis.

Tallinn Technical Professional College

Technical Diploma, Automation & Electrical Systems

2004 - 2008

Completed a Technical Diploma in Automation & Electrical Systems covering practical and theoretical aspects of automation and electrical installations.