At Assurant, I manage customer cases through CRM systems and internal platforms, handling inbound calls and providing support in English and Spanish. I review customer information, policy details, and documentation to resolve inquiries.
Previously, I provided administrative support for training programs and academic activities at Instituto Provincial de la Administración Pública (IPAP), Buenos Aires Provincial Government. I managed student records and course documentation, and assisted students with questions about schedules and procedures.
