Igboanusi mmesoma

I’m a results-driven IT Support and Technical Support Specialist with 2+ years of experience delivering technical assistance, troubleshooting hardware and software issues, and providing exceptional customer service across onsite and remote environments.

In my current role, I provide frontline technical support for guests and internal teams through phone, email, and direct assistance—handling Wi‑Fi connectivity, booking systems, device errors, and software issues. I manage service requests with accurate documentation, monitor support queues and dashboards to improve response times, and resolve escalated complaints by coordinating with operations and technical departments.

I’ve also worked remotely as a Customer Support Specialist, supporting domestic and international customers via phone, chat, and email. I used CRM and ticketing systems to log interactions and track resolutions, maintained high documentation accuracy while meeting KPIs, and improved support workflows based on recurring trends; I’ve also contributed to standardized documentation protocols and built early prototypes for real-time performance dashboards.