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Ifunanya Okonkwo

@ifunanyaokonkwo

Client engagement professional at Sg Services / Salaria who supported prospect conversion into long-term clients through email and LinkedIn outreach.

Nigeria

Message

At Sg Services / Salaria, I managed prospect engagement across multiple U.S. client accounts, adapting email and LinkedIn outreach to different industries and audiences. I maintained prospect and relationship data in Salesforce and supported continuity with structured follow-ups.

At Buylocal Africa, I supported client onboarding and relationship management. Tailored engagement strategies and more structured client management processes improved lead conversion by 30%.

I also planned email and WhatsApp campaigns at Buylocal Africa to engage prospective and existing clients. I maintained a centralized client and lead management system to keep customer information organized and accessible.

At Lash By Mara Studio, I managed social media communications and content strategy, increasing reach by 20% through performance analysis and content refinement. Earlier, at Debby_Labelle Signature, I improved customer service processes, contributing to a 30–40% reduction in complaints.

Experience

Work history, roles, and key accomplishments

Lead Generation Associate

Sg Services / Salaria

Nov 2025 - Aug 2026 (9 months)

Managed prospect engagement across multiple U.S. client accounts, executing multi-channel communication campaigns via email and LinkedIn. Maintained accurate prospect data in Salesforce and supported relationship continuity through structured follow-up.

Salesforce LinkedIn Email outreach Lead Generation Customer Relationship Management Communication Skills Pipeline Management

Relationship Manager / Marketing Executive

Buylocal Africa

Mar 2024 - Aug 2025 (1 year 5 months)

Supported onboarding of approximately 20% of clients within first three months and improved lead conversion by 30% through tailored engagement strategies. Planned and executed marketing campaigns via email and WhatsApp, and maintained centralized client management systems.

Client Onboarding Lead Conversion Email Campaigns WhatsApp Campaigns Customer Relationship Management CRM Marketing Communications

Social Media Manager

Lash By Mara Studio

Feb 2023 - Feb 2024 (1 year)

Managed social media communications and content strategy, increasing social media reach by 20% through performance analysis and content refinement. Planned and curated targeted content aligned with brand messaging.

Social Media Management Content Strategy Audience Engagement Performance Analysis Brand Communications

Executive Assistant & Social Media Coordinator

Debby_Labelle Signature

Mar 2019 - Aug 2021 (2 years 5 months)

Improved customer experience by redesigning service processes, contributing to a 30-40% reduction in complaints. Coordinated customer communications, managed content calendars, and improved supply chain efficiency by 25%.

Customer Service Social Media Coordination Content Calendar Inventory Management Administrative Support Communication Skills

Sales Representative

Rose Mac Trade Association

Jan 2016 - Sep 2017 (1 year 8 months)

Increased sales by 40% through targeted client engagement and product promotion. Reduced expired-product losses by 25% by improving inventory management and accuracy.

Sales Client Engagement Product Promotion Inventory Management