Open to opportunities

Deborah Charles-Thomas

@deborahcharlesthomas

Message

Proactive Virtual Assistant with expertise in customer service and CRM.

Nigeria

Message

What I'm looking for

I am looking for a role that allows me to leverage my sales expertise and outreach strategies, ideally in a dynamic environment that values innovation and client engagement.

I am a results-driven sales and outreach professional with a passion for connecting brands and organizations to their target audiences. With extensive experience in using sales tools such as Apollo, HubSpot, and LinkedIn, I specialize in crafting personalized outreach campaigns that convert prospects into loyal clients. My dedication to helping companies grow their client base through strategic lead generation and relationship building has been proven across various industries, including real estate, tech, and nonprofit sectors.

Currently, I lead outreach campaigns at Capital City Development, where I have successfully increased lead conversions by 30% through personalized LinkedIn and email campaigns. My key achievements include generating over 60 leads in my first month of outreach and closing 5 major deals for luxury properties. I am committed to continuous improvement, having developed a sales playbook for nonprofit outreach that significantly enhanced conversion rates. My goal is to leverage my skills and experience to drive sales success for organizations looking to expand their reach.

Experience

Work history, roles, and key accomplishments

Current

Sales Outreach Specialist

Current

Capital City Development

Jan 2024 - Present (1 year 4 months)

Led outreach campaigns to promote luxury residential properties, increasing lead conversions by 30% through personalized LinkedIn and email campaigns. Developed sales content and assisted clients in making informed investment decisions.

Email Marketing Lead Generation Client Relationship Management

Sales Manager

Pearlmine Eye Care

Sep 2023 - Jan 2024 (4 months)

Oversaw client engagement and directed strategy meetings to meet sales goals. Achieved a 75% satisfaction rate and increased client retention by 15% through tailored solutions and effective communication.

Sales Management Client Engagement Communication Strategy Development Negotiation

Customer Service Representative

Haloo Digital

Feb 2020 - Jan 2023 (2 years 11 months)

Provided compassionate support to customers, addressing inquiries and resolving complaints. Enhanced customer satisfaction through effective communication and collaboration with the operations team, leading to a 20% increase in positive ratings.

Customer Service CRM Tools Communication Problem Solving Client Engagement

Community Outreach Coordinator

Pads Per Period Initiative

Sep 2019 - Aug 2024 (4 years 11 months)

Coordinated health talks on menstrual hygiene for over 300 school girls. Led a team to distribute hygiene materials, demonstrating strong organizational and communication skills in a resource-constrained environment.

Community Outreach Communication organizational Leadership Empathy

Sales Outreach Coordinator

Tracksend SMS Marketing Automation

Generated leads using LinkedIn and Apollo, achieving a 50% conversion rate from outreach efforts. Organized and tracked the sales process using HubSpot CRM, and created sales scripts for effective communication.

Apollo HubSpot Cold Emailing Cold Calling Lead Qualification Client Meetings

Virtual Assistant

Xristies Enterprise

Jan 2023 - Jan 2024 (1 year)

Managed multi-channel communication and developed a content calendar to improve brand visibility. Demonstrated strong multitasking abilities while ensuring high client satisfaction through proactive communication.

Virtual Assistance Content Management CRM Tools Communication

Project Leader

Visioner Street Children Outreach

Sep 2019 - Sep 2019 (0 months)

Led a project providing educational and welfare support to underprivileged children. Organized health checks and distributed materials, fostering a positive environment through empathetic interactions.

Project Management Empathy Leadership