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Ifunanya Lilian Nnadi

@ifunanyaliliannnadi

Operations Manager at Zolina Premium Table Water who coordinated six management staff and contributed to the company’s core business platform.

Nigeria

Message

At Zolina Premium Table Water, I managed daily production, distribution, logistics, and administrative workflows. I coordinated six management staff, managed customer relationships, and contributed operational input to the design and development of the company’s core business platform.

At Polaris Bank, I supported branch cash and customer service operations and processed banking transactions. I also guided more than 300 customers through onboarding to the VULTe digital banking platform, earning recognition as a two-time Top 10 Finalist in the VULTe Staff Challenge.

Experience

Work history, roles, and key accomplishments

Operations Manager

Zolina Premium Table Water

Jan 2024 - Jan 2026 (2 years)

Managed daily production, distribution, logistics, and administrative workflows. Coordinated activities of six management staff and supported operations for over 50 employees, while managing relationships with more than 50 customers.

Operations Management Logistics Production Management Financial Reconciliations Customer Relationship Management Team Coordination Administrative Support Workflow Optimization

Branch Cash Officer

Polaris Bank

Jan 2019 - Jan 2022 (3 years)

Managed cash-related branch activities, ensuring accurate transaction processing, cash handling, and reconciliation. Assisted customers with account-related requests and maintained accurate records.

Cash Handling Transaction Processing Reconciliations Customer Service Banking Procedures Internal Controls

Branch Head, Customer Service

Polaris Bank

Jan 2019 - Jan 2022 (3 years)

Supported customer service operations and coordinated handling of customer enquiries, serving over 2,000 customers. Promoted digital banking solutions and contributed to positive customer experience.

Customer Service Team Coordination Account Administration Digital Banking problem resolution Communication Skills

Transaction Officer

Polaris Bank

Jan 2019 - Jan 2022 (3 years)

Processed over 1,000 banking transactions accurately and efficiently, verifying details and documentation. Guided more than 300 customers through onboarding to the VULTe digital banking platform.

Transaction Processing Verification Reconciliations Digital Banking Customer Onboarding Documentation