Open to opportunities

Omoh Dudu

@omohdudu

Message

I resolve customer inquiries and improve service quality across email, phone, chat, and CRM channels.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve inquiries across email, phone, and chat, maintain accurate CRM records, improve service quality, and deliver clear, customer-focused solutions.

I've supported customers at Aegon UK, Caelis Catering, and Deola Sagoe, managing high-volume communications, appointments, follow-ups, and accurate CRM documentation.

I resolve inquiries and billing concerns through email and phone while keeping communications clear, professional, and customer-focused.

With over five years in customer support, I use analytical thinking, quality assurance, and detailed recordkeeping to identify improvements and strengthen customer experiences.

Experience

Work history, roles, and key accomplishments

Telemarketer

Aegon UK

Feb 2024 - Mar 2026 (2 years 1 month)

Managed high-volume customer communications and accurately documented interactions in CRM. Booked appointments and followed up with customers professionally.

CRM Management Documentation Appointment Setting Follow up

Customer Support Executive

Caelis Catering

Dec 2021 - Jan 2024 (2 years 1 month)

Reviewed customer communications to ensure timely, professional responses. Maintained detailed customer records and resolved customer concerns while collaborating with teams to improve service quality.

Customer Support Documentation Problem Solving Collaboration Feedback Collection

Customer Service Representative

Deola Sagoe

Jan 2020 - Nov 2021 (1 year 10 months)

Responded to customer inquiries via email and phone. Maintained documentation of interactions and resolved billing issues while ensuring excellent customer satisfaction.

Email Support Phone Support Documentation Billing Customer Satisfaction