Open to opportunities

Ifeoma Cleopatra

@ifeomacleopatra

Message

Customer support and sales specialist turning customer questions into retained buyers.

Nigeria

Message

What I'm looking for

I want a role where I’m the first point of contact for customers, resolve issues fast, keep records tight in a CRM, and grow sales through lead outreach and appointment setting.

I’ve handled customer inquiries across calls, live chat, and SMS while managing order entry, shipment updates, and day-to-day customer records at LSK NG and Mr. Ken's Store.

At Ushopwedrop NG and OctoServe Logistics NG, I coordinated dispatch operations and resolved customer issues quickly to keep transactions smooth and on time.

I also supported recruitment operations as a first point of contact and ran cold calls and appointment setting with HubSpot CRM through Express AI Australia.

Experience

Work history, roles, and key accomplishments

Customer Support and Recruitment Operations Assistant

Hire Genius NG

Feb 2026 - Apr 2026 (2 months)

Served as first point of contact for candidates, handling inquiries via calls, email, and chat. Managed candidate follow-ups, sourcing communications, and recruitment-related administrative activities.

Data Entry Reporting Social Media Management Scheduling

Customer Support and Operations Assistant

Ushopwedrop NG and OctoServe Logistics NG

Jan 2025 - Jun 2025 (5 months)

Assisted customers with order entry and explained services clearly. Resolved customer issues promptly and provided timely shipment updates.

Order Processing Customer Support Logistics Coordination

Cold Caller and Appointment Setter

Express AI Australia

Jan 2024 - Dec 2024 (11 months)

Made over 100 cold calls daily to potential clients, introducing services and qualifying leads. Scheduled appointments contributing to pipeline development.

Cold Calling Lead Qualification Appointment Setting Reporting