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Ifeoluwa Olorunniyi

@ifeoluwaolorunniyi

I manage customer calls, set appointments, and resolve issues while keeping CRM records accurate.

I've managed inbound and outbound calls in the water filter industry, meeting appointment and customer-satisfaction targets while building customer rapport.

I resolve complaints with empathy and patience, actively listen to concerns, and tailor solutions to individual customer needs. I also maintain accurate customer information in CRM systems.

As an Executive Assistant at Blessun Academy, I coordinated executive diaries, organised meetings, prepared reports and presentations, and supported communication across departments.

I've also supported sales and marketing outreach for Anissa app development, following call scripts, handling objections, promoting services, and recording customer communications. I'm comfortable with GoHighLevel, Excel, RingCentral, and Slack.

Experience

Work history, roles, and key accomplishments

Inbound/Outbound Call Agent

Water Filter Industry

Dec 2025 - May 2026 (5 months)

Managed inbound and outbound calls, consistently meeting targets for appointments and customer satisfaction. Resolved customer complaints with empathy and patience, ensuring fair and prompt outcomes.

CRM Communication Skills problem resolution Active Listening Time Management

Executive Assistant

Blessun Academy

Jan 2025 - Dec 2025 (11 months)

Coordinated diaries and organised meetings for senior executives to enhance schedule efficiency. Prepared reports, presentations, and briefs to support decision-making processes for leadership teams.

Diary Management Meeting Coordination Report Preparation Presentation Skills Communication Skills

Contract Call Agent

Anissa App Development

Jun 2024 - Dec 2024 (6 months)

Conducted outbound calls to customers regarding specific sales and marketing promotions. Engaged potential customers from a list to promote products and services.

Outbound Calling Sales Marketing CRM Communication Skills