Ifedi Ifunanya
@ifediifunanya
I resolve high-volume customer issues across chat, email, and phone with strong satisfaction results.
NigeriaWhat I'm looking for
At TechSolutions Ltd, I resolve 80+ customer inquiries daily across live chat, email, and phone while maintaining a 96% CSAT score. I also collaborate with the product team to help resolve recurring system bugs.
Previously at BrightMart NG, I handled high-volume billing and account-troubleshooting calls and achieved a 90% First Contact Resolution rate. I'm comfortable supporting international clients and remote teams with empathy, clear communication, and dependable follow-through.
Experience
Work history, roles, and key accomplishments
Senior Customer Support Specialist
TechSolutions Ltd
Jan 2025 - Present (1 year 8 months)
Resolved 80+ daily customer inquiries via live chat, email, and phone, maintaining a 96% Customer Satisfaction (CSAT) score. Collaborated with the product team to resolve recurring system bugs.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Arts, Communication and Language Arts
Bachelor of Arts in Communication and Language Arts from the University of Lagos, graduated in 2024.
Yaba College of Technology
Higher National Diploma, Business Administration
Higher National Diploma in Business Administration from Yaba College of Technology, graduated in 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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