Open to opportunities

Ifeanyi Iheanacho

@ifeanyiiheanacho

Message

Career-oriented IT support analyst with strong team-building skills.

Canada

Message

What I'm looking for

I seek a role that fosters growth and values teamwork, where I can utilize my IT skills.

I am a dedicated IT integration support analyst with extensive experience in providing first-line technical support and managing IT projects. Currently, I work with Amecron Nig. LTD, where I support Shell Nigerian Gas Limited, ensuring seamless hardware and software operations for users. My role involves onboarding new users, engaging with vendors, and implementing IT solutions that enhance operational efficiency.

Previously, I have worked in various capacities, including as a Control Room/Access Control Operator at PNSL, where I installed and maintained video surveillance systems and provided IT support for staff. My technical expertise extends to networking, communication systems, and security controls, which I have honed over years of hands-on experience in the field. I am passionate about leveraging technology to solve problems and improve processes.

Experience

Work history, roles, and key accomplishments

Current

IT Integration Support Analyst

Current

Amecron Nig. LTD

Oct 2021 - Present (3 years 8 months)

Provided first-line IT support for Shell Nigerian Gas Limited personnel, managing hardware/software support for users. Engaged in onboarding new users and supervised IT project vendors, ensuring successful integration and system reviews.

IT Support Onboarding Software Integration

Control Room/Access Control Operator

PNSL, Lafarge-Holcim Yard

Jan 2018 - Oct 2021 (3 years 9 months)

Installed and maintained video surveillance and IDS systems while providing IT support for staff devices. Monitored CCTV systems and ensured network security through troubleshooting and maintenance.

IDS IT Support Maintenance

Technical Personnel

Equipment and Diagnosis Solutions

Jan 2016 - Jan 2018 (2 years)

Oversaw installation of hardware/software and network performance optimization. Responsible for staff training and ensuring optimal operation of network systems.

Installation Performance Optimization

Sales Personnel/Customer Service Officer

Shapeyou Africa

Mar 2014 - Jan 2016 (1 year 10 months)

Managed customer inquiries and complaints, educated customers on products, and facilitated appointments for product deliveries. Engaged with potential retailers to promote business opportunities.

NYSC Computer Studies Teacher

Royal Crown Secondary School II

May 2013 - Mar 2014 (10 months)

Prepared lecture notes and marking schemes for computer studies, assisted in decision-making regarding academic integrity, and educated students on the importance of ethical behavior.

Marking Schemes Ethical Education