IIIfeanyi Iheanacho
@ifeanyiiheanacho
Career-oriented IT support analyst with strong team-building skills.
CanadaWhat I'm looking for
I am a dedicated IT integration support analyst with extensive experience in providing first-line technical support and managing IT projects. Currently, I work with Amecron Nig. LTD, where I support Shell Nigerian Gas Limited, ensuring seamless hardware and software operations for users. My role involves onboarding new users, engaging with vendors, and implementing IT solutions that enhance operational efficiency.
Previously, I have worked in various capacities, including as a Control Room/Access Control Operator at PNSL, where I installed and maintained video surveillance systems and provided IT support for staff. My technical expertise extends to networking, communication systems, and security controls, which I have honed over years of hands-on experience in the field. I am passionate about leveraging technology to solve problems and improve processes.
Experience
Work history, roles, and key accomplishments
IT Integration Support Analyst
Amecron Nig. LTD
Oct 2021 - Present (3 years 8 months)
Provided first-line IT support for Shell Nigerian Gas Limited personnel, managing hardware/software support for users. Engaged in onboarding new users and supervised IT project vendors, ensuring successful integration and system reviews.
Control Room/Access Control Operator
PNSL, Lafarge-Holcim Yard
Jan 2018 - Oct 2021 (3 years 9 months)
Installed and maintained video surveillance and IDS systems while providing IT support for staff devices. Monitored CCTV systems and ensured network security through troubleshooting and maintenance.
Technical Personnel
Equipment and Diagnosis Solutions
Jan 2016 - Jan 2018 (2 years)
Oversaw installation of hardware/software and network performance optimization. Responsible for staff training and ensuring optimal operation of network systems.
Sales Personnel/Customer Service Officer
Shapeyou Africa
Mar 2014 - Jan 2016 (1 year 10 months)
Managed customer inquiries and complaints, educated customers on products, and facilitated appointments for product deliveries. Engaged with potential retailers to promote business opportunities.
NYSC Computer Studies Teacher
Royal Crown Secondary School II
May 2013 - Mar 2014 (10 months)
Prepared lecture notes and marking schemes for computer studies, assisted in decision-making regarding academic integrity, and educated students on the importance of ethical behavior.
SIWES Intern
TTC Mobile Port-Harcourt
Jan 2012 - May 2013 (1 year 4 months)
Configured LAN setups, installed network devices, and troubleshot GSM base stations to ensure operational efficiency during the internship.
Education
Degrees, certifications, and relevant coursework
Ifeanyi hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
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