Bright Chris

Responded to and resolved customer issues efficiently via email and phone, ensuring high customer satisfaction. Created and managed tickets for customer issues, collaborating with vendors to resolve payment errors. Utilized Microsoft Dynamics for ticket creation and escalation of technical issues to specialized teams.

Managed lead follow-up for potential asphalt customers, driving sales initiatives. Supervised equipment delivery and maintenance, ensuring operational efficiency. Maintained meticulous records of on-site maintenance activities, including invoices for equipment and parts purchases.

Developed an in-house biometric attendance system, enhancing organizational efficiency. Monitored staff logs and managed file/directory permissions to ensure data security. Configured and maintained internal network firewalls, safeguarding network integrity.

Conducted daily checks of hardware devices to ensure operational readiness. Maintained records of faulty computers requiring extensive repairs. Diagnosed and resolved minor hardware and software faults, ensuring system functionality.

Completed a comprehensive program in cybersecurity. Gained foundational knowledge and practical skills in identifying and mitigating cyber threats.

Pursued a Bachelor of Science in Software Engineering. Gained expertise in software development methodologies, programming languages, and system design.

Obtained a certificate in Programming with Python. Focused on practical application and coding skills in Python.

Completed secondary education, earning a High School Diploma. Developed foundational academic skills across various subjects.

Achieved the Cambridge International General Certificate of Secondary Education. Demonstrated proficiency across a range of academic subjects.

Completed primary education, building foundational knowledge and skills. Engaged in core subjects to prepare for higher levels of schooling.