olamide falade
@olamidefalade
I support secure IT operations, cybersecurity compliance, and customer issue resolution.
CanadaWhat I'm looking for
At DHL Supply Chain, I delivered technical and operational customer support in a secure logistics environment, resolving shipment discrepancies, system errors, and service interruptions while maintaining a 95%+ customer satisfaction rating. I coordinated between customers, warehouse teams, transportation units, and IT support while meeting SLA and KPI targets.
Previously at Access Bank Plc, I supported cybersecurity and compliance operations through system monitoring, incident escalation, risk assessment, vulnerability identification, audit documentation, and secure handling of customer data. My background also includes hands-on hardware, software, network, endpoint security, and access support, backed by CompTIA A+ and NIST CSF 2.0 Fundamentals certifications.
Experience
Work history, roles, and key accomplishments
Provided technical and operational customer support in a secure logistics environment, handling sensitive client data and acting as a liaison between customers, warehouse teams, transportation units, and IT support. Investigated shipment discrepancies and system errors, logged incidents in CRM and ticketing systems, and maintained a 95%+ customer satisfaction rating.
Junior Cybersecurity Analyst
Access Bank Plc
Jan 2020 - Feb 2023 (3 years 1 month)
Supported daily cybersecurity and compliance operations in a regulated financial services environment, monitoring internal systems for unusual activity and potential security risks. Escalated suspected incidents, supported risk assessments and vulnerability identification, and maintained accurate documentation of incidents and remediation actions.
Hardware & Network Support Engineer
Zinox Institute of Technology
Jun 2018 - Jan 2019 (7 months)
Installed, configured, and maintained computer systems, peripherals, and network devices. Troubleshot hardware, software, and connectivity issues to minimize downtime, and supported endpoint security and secure access practices.
Office Administrator – Technical Department
Nigerite Limited
Jan 2015 - Dec 2015 (11 months)
Supported technical documentation, record keeping, and departmental coordination. Assisted with secure handling of internal technical data and reports.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Higher National Diploma, Computer Engineering
Earned a Higher National Diploma in Computer Engineering from Yaba College of Technology in 2018.
Moshood Abiola Polytechnic
Ordinary National Diploma, Computer Engineering
Earned an Ordinary National Diploma in Computer Engineering from Moshood Abiola Polytechnic in 2014.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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